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    Customer Care Specialist- Johnston - Nashville, United States - Genesco

    Genesco
    Genesco Nashville, United States

    3 weeks ago

    Default job background
    Description
    Ideal Candidate

    The Customer Care Specialist is responsible for managing account relations in an assigned territory. As well as handling inbound/outbound calls, order/return processing, and responding to Wholesale accounts inquiries. In addition, cross train for all areas of Wholesale Customer Care.

    Job Responsibilities
    • Work closely with Sales Reps assigned to accounts within specific region.
    • Follow up on all aspects of account management, to ensure orders, returns and all inquiries are handled in a timely manner.
    • Maintain accounts with special procedures i.e. major accounts, incentive/catalog accounts and large independent accounts.
    • Process Wholesale Account orders received electronically or manually entered by following through on the order fulfillment process.
    • Resolving customer inquiries, complaints or discrepancies on orders/returns/billing.
    • Processing returns requests, using guidelines of department.
    • Handle inbound /outbound calls from Wholesale Accounts and assigned Sales Reps
    • Interact with Credit Dept, Distribution Center, Sourcing, Marketing, Management
    • Set up / maintain new accounts in Order Management Administration system.
    • Update changes to account details as necessary.
    • Maintain accurate records, to assist in resolution of chargebacks from accounts.
    • Cross train to support other Customer Care Specialists
    Job Requirements/Education
    • College degree preferred
    • Wholesale experience is preferred.
    • Proficient in MS Office Suite. Excel a must.
    • Good follow-up and follow-through techniques.
    • Ability to handle multiple tasks well with interruptions a must.
    • Strong attention to detail is critical.
    • Strong multitasking and time management skills required.
    • Good listening skills.
    • Effective interpersonal skills.
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