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    Specialist, Cruise Program - Seattle, United States - Virtuoso

    Virtuoso
    Virtuoso Seattle, United States

    3 weeks ago

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    Description
    Virtuoso is the leading global travel agency network specializing in luxury and experiential travel.

    This by-invitation-only organization comprises over 1,200 travel agency locations with more than 20,000 travel advisors in 54 countries throughout North America, Latin America, the Caribbean, Europe, Asia-Pacific, Africa and the Middle East.

    Drawing upon its preferred relationships with more than 2,300 of the worlds best hotels and resorts, cruise lines, airlines, tour companies and premier destinations, the network provides its upscale clientele with exclusive amenities, rare experiences and privileged access.

    Normalized annual sales of (U.S.) $28-$32 billion make Virtuoso a powerhouse in the luxury travel industry. For more information, visit

    The Specialist, Cruise Program will be responsible for the program management of the Virtuoso Voyages program.

    This cruise-focused program enables advisors to sell cruise more effectively through varied enhanced client benefits on specified sailings including: a dedicated and trained onboard host, private onboard welcome reception, and choice of added client benefit.


    Virtuosos program management leaders work closely with product managers and department leaders to drive product goals forward and maintain internal program performance.

    Deeply knowledgeable about our industry and customers, the product management team bridges the technical and business worlds to develop products that our customers love.

    Essential duties and responsibilities include the following. Other duties may be assigned.

    Implement the daily program management of Virtuoso Voyages serving Virtuosos member agencies, travel advisors and preferred cruise lines.
    Align with manager on outcomes and KPIs to measure the programs success and meet long-term business objectives.
    Collaborate with the Virtuoso Voyages Coordinator implementing methods for optimal programming, increased efficiencies, and superior customer service.
    Manage and facilitate Virtuoso Voyages host certification seminars both virtually and in-person, with continued content evolution.
    Manage host application pipeline; work with manager to streamline processes relative to host application and stored data.

    Manage relationships with cruise lines participating in the Virtuoso Voyages program including the selection of sailings designated for program benefits and fulfilment of sailing benefits.

    Liaise with Operations team on registration process, sailing updates, and special requests.
    Understand the program P&L budget to identify growth opportunities for profitability.
    Manage and evolve the RFP process for Virtuoso Voyages shore events.
    Curate content for and host quarterly webinars for advisors on program updates.
    Create content for member-facing network communications on program updates.
    Creation of internal and external presentations in PowerPoint.
    Liaise with Event Operations team on host seminar registrations, Zoom Meeting setup, and event logistics.
    Manage designated email inbox, creating trust and rapport with Virtuoso advisors.
    Maintain Information Page.
    Create an annual program schedule outlining key activities, goals, and opportunities.
    Maintain tracking sheets and dashboard in Smartsheet.
    Liaise with Cruise Partner Relations team on cruise line program participation.
    Collaborate with Member and Partner Relations team on program opportunities, challenges, and updates.

    Collaborate with cross-functional internal stakeholders (marketing, training, technology, sales, business intelligence, and operations), and external agencies and vendors to complete initiatives on time.

    Responsible for clearly articulating responsibilities, activities, and deadlines to teams.
    Other responsibilities to support the Business Growth department as assigned.


    Educational and Skills Requirements:
    Bachelors degree preferred
    3+ years of Program Management or Project Management experience
    Cruise travel industry experience preferred (from agency or supplier perspective)
    Demonstrated ability to manage sophisticated projects and competing priorities simultaneously
    Proven ability to identify, analyze, and solve problems
    Extreme attention to detail
    Strong skills in data-driven decision making
    Strong written and verbal communication skills
    Proven focus on proactivity vs. reactivity
    Superior analytical and quantitative skills; experience using data and metrics to test theories, confirm assumptions, and measure success
    Forward thinking, curious, and creative
    Able to lead people and projects
    Aware of current business trend knowledge
    Strong skills in inspiring the win-win-win
    Ability to work independently
    Proficiency in Microsoft Office (especially PowerPoint)


    Travel Requirements:
    Infrequent travel may be required to attend company events (1-3 trips per year).
    Travel will be primarily entirely domestic.


    Type/Nature of Contacts:

    Internal:

    Key job contacts are primarily with clerical and technical personnel and managers outside of the jobs immediate work unit/department.


    External:
    Regular contact with partners, members, and external vendors.

    We offer a competitive salary and full benefits package, including medical/dental/vision/life, 401(k) savings plan, and more. Virtuoso is an equal opportunity employer, dedicated to promoting a diverse workforce.

    Pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location, experience, knowledge, skills, and abilities of the applicant.
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