- Provides Windows OS Desktop support
- Provides Microsoft Office Suite installation and support
- Provides Printer / Scanner Desktop Installation and support
- Provides Desktop Hardware replacement / installation
- Provides Desktop setup, configuration, and installation
- Provides Windows Desktop OS patching, upgrade, and PC migration
- Provides Mobile device support setup/configuration
- Desktop application support and vendor coordination for troubleshooting
- Performs proactive maintenance on customer network and backup infrastructure
- Basic ability to support the following (as examples):
- o UPS battery backups
- o Switches
- o Routers/Firewalls
- o Cabinets / Patch Panels
- o Access Points
- Basic troubleshooting of wireless connectivity
- Makes basic changes to Cisco VOIP handsets
- Assist with deployments of network projects
- ≥80% of remote support
- All other duties as assigned.
- Maintains professional and technical knowledge via professional development and maintaining certifications
- Communication - Excellent ability in requirements gathering, documentation and articulating technical and functional contents to technical and non-technical audiences
- Leadership: Foster a high-performance culture characterized by service leadership, collaboration and transparency that will result in strong team morale, effective talent utilization, and partnership across functional areas of the organization.
- Composure: Works well under pressure and in stressful situations.
- Customer Focus: Strong customer service skills; must possess a "can do" and team oriented attitude. Responds with a sense of urgency, solicits feedback to improve service, responds to requests for assistance and meets commitments.
- Ethics/values: Works by UDI's core values.
- Initiative/Action Oriented: Acts on priorities, problems and opportunities to achieve individual results in a proactive and timely manner. Functions well in multi-tasking environment. Adopts course if current one is not working.
- Integrity/Trust: Is accountable and maintains the confidentiality of UDI's corporate data.
- Interpersonal Skills: Works well with others; builds relationships; uses diplomacy and tact; works effectively with the management team and respect differences of opinion.
- Motivating Others: Creates an environment in which people are inspired to do their best and feel they belong. Sets appropriate example for others.
- Planning/Goal Setting: Plan, organize, and set goals.
- Problem Solving: Solution-driven, flexible and creative in problem solving.
- Self-development: Strong commitment to ongoing professional development.
- Attention to Detail: Follows detailed procedures to ensure accuracy in the entry and reporting of data.
- Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
-
Helpdesk Administrator I
1 week ago
Universal Data Inc New Orleans, United StatesJob Description · Job DescriptionHelpdesk Administrator I is responsible for, but not limited to, handling first level support of service requests by telephone, email, chat or onsite. These services are typically provided for company supported computer applications and platforms. ...
-
Cleared Network Administrator
4 weeks ago
Piper Companies New Orleans, United StatesZachary Piper Solutions is seeking an experienced Network Administrator to join a 7-year DoD program supporting the Department of the Navy located in New Orleans, LA · . The Network Admin will be responsible for configuration changes/new configurations of router, switches, firew ...
-
Network Specialist
2 weeks ago
Piper Companies New Orleans, United StatesZachary Piper Solutions is seeking an experienced Network Specialist to join a long-term DoD program supporting the Department of the Navy located in New Orleans, LA. The Network Specialist will assist with end-user desktop support across numerous Marine Corps installations world ...
-
Network Specialist
4 days ago
Piper Companies New Orleans, United StatesZachary Piper Solutions is seeking an experienced · Network Specialist · to join a long-term · DoD program · supporting the Department of the Navy located in · New Orleans, LA . The · Network Specialist · will assist with end-user desktop support across numerous Marine Cor ...
-
Chief Financial Officer
3 weeks ago
Louisiana SPCA New Orleans, United StatesThe Chief Financial Officer will direct and oversee the financial activities of the organization, direct the preparation of financial reports, and is accountable for the safeguarding of the organization's assets. This position is a pivotal leadership role within the organization, ...
-
Chief Financial Officer
1 week ago
Louisiana SPCA New Orleans, United StatesJob Description · Job Description Description: · The Chief Financial Officer will direct and oversee the financial activities of the organization, direct the preparation of financial reports, and is accountable for the safeguarding of the organization's assets. This position is ...
-
Chief Financial Officer
1 week ago
Louisiana SPCA New Orleans, United StatesJob Description · Job DescriptionDescription:The Chief Financial Officer will direct and oversee the financial activities of the organization, direct the preparation of financial reports, and is accountable for the safeguarding of the organization's assets. This position is a piv ...
-
computer systems coordinator
2 weeks ago
Jefferson Parish, LA Gretna, United StatesSalary: $34, $41,273.00 Annually · Location : East Bank - Jefferson Parish, LA · Job Type: Permanent · Job Number: R · Department: Library - IT 2452 · Opening Date: 04/26/2024 · Closing Date: Continuous · Jefferson Parish Civil Service is an Equal Opportunity Employer. · P ...
-
computer systems coordinator
3 weeks ago
Jefferson Parish, LA Gretna, United StatesSalary: $34, $41,273.00 Annually · Location : East Bank - Jefferson Parish, LA · Job Type: Permanent · Job Number: R · Department: Library - IT 2452 · Opening Date: 04/26/2024 · Closing Date: 5/10/2024 11:59 PM Central · Jefferson Parish Civil Service is an Equal Opportuni ...
-
NetOps Specialist with Security Clearance
4 weeks ago
Zachary Piper Solutions, LLC new orleans louisiana, United StatesZachary Piper Solutions is seeking a NetOps Specialist to join a 7-year DoD program contract job opportunity supporting the Department of the Navy located in New Orleans, LA. The NetOps Specialist will assist with end-user desktop support across numerous Marine Corps installation ...
-
NetOps Specialist
3 weeks ago
Piper Companies Arabi, United StatesZachary Piper Solutions is seeking a NetOps Specialist to join a 7-year DoD program contract job opportunity supporting the Department of the Navy located in New Orleans, LA. The NetOps Specialist will assist with end-user desktop support across numerous Marine Corps installation ...
-
NetOps Specialist
2 weeks ago
Piper Companies Arabi, United StatesZachary Piper Solutions is seeking a NetOps Specialist to join a 7-year DoD program contract job opportunity supporting the Department of the Navy located in New Orleans, LA. The NetOps Specialist will assist with end-user desktop support across numerous Marine Corps installation ...
-
Department of Commerce Slidell, United StatesSummary · This position is located within the Department of Commerce (DOC), National Oceanic and Atmospheric Administration (NOAA), National Weather Service (NWS) Southern Region (SR), with one vacancy located in Slidell, LA . · This position is also announced under vacancy num ...
Helpdesk Administrator I - New Orleans, United States - Universal Data
Description
Helpdesk Administrator I is responsible for, but not limited to, handling first level support of service requests by telephone, email, chat or onsite. These services are typically provided for company supported computer applications and platforms. Provides "break -fix" support for PC hardware and software. The Helpdesk Administrator I is prepared to answer the most commonly asked questions or provide resolutions that often belong in an FAQ or knowledge base. If the issue isn't resolved, the Helpdesk Administrator I will escalate the issue to the Helpdesk Administrator II. This position may also provide onsite support for projects led by System and Network Engineers. This position will have a basic understanding of helpdesk policies and procedures, printers, switches, routers, firewalls, VLANS, VOIP.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
BEHAVIORAL COMPETENCIES
KNOWLEDGE, SKILLS, ABILITIES
· Language Comprehension and Expression: Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to make effective and persuasive presentations to management, customers, and staff.