- Operates telephone system and emergency phones to answer incoming calls in a prompt and courteous manner, transfers calls to the appropriate personnel.
- Responsible for reporting all fire alarms or fire drills to the fire department. Promptly announce and document all emergency code calls on the overhead paging system, activate group pagers and call necessary personnel, initiate mass notification system as directed.
- Intermittently makes and relays messages for department heads and staff members as requested.
- Answers inquiries of a routine nature such as hospital hours and locations, consistent with established hospital policy.
- Pages emergency information, physicians, and other hospital personnel as requested via intercom and/or other paging devices.
- Maintains records related to the telephone operations such as logs of employees/Physicians on call for designated areas and Emergency Code Communications.
- Manages surveillance monitoring and the completion of all CAD documentation related to Security Operations. Responds to duress and access control alarms.
- Notifies Voice Operations Leadership of any difficulties or problems with the equipment (console, telephone, paging system, pagers). In absence of a supervisor, reports problems to proper companies or manager for repair.
- Flexibility to work additional hours and shifts as needed.
- Provides training to new personnel as requested. Providing feedback to supervision regarding the need for additional training.
- Must be familiar with various software programs needed to maintain various daily/monthly schedules such as surgery schedule, physician on-call schedule as needed.
- Performs other duties as assigned.
- Basic keyboard knowledge needed to perform general/basic typing.
- Operational proficiency using a two-way radio
- A high degree of interpersonal skills to handle the high volume of calls and portray the hospital in a positive manner. This would include both the attitude and friendliness displayed in performing the job.
- Ability to operate telephone console equipment and knowledge of its functions and capabilities.
- Physical ability to sit for extended periods of time; ability to freely move from one work area to another, if necessary; occasionally lift binders, folders, files, etc.; to bend or stretch, if necessary, to perform the functions of the job.
-
Logistics Operation Specialist
1 week ago
PAQS LOGISTICS Industry, United StatesJoin Our Team as a Logistics Operation Specialist · Are you passionate about logistics and thrive in a fast-paced environment? We're seeking a motivated individual with 1-2 years of experience to join our dynamic team as a Logistics Operation Specialist. If you have a keen eye fo ...
-
Social & Content Operations Specialist
1 week ago
InfiniX Tech, LLC. Industry, United StatesJob Responsibilities: · 1. Community Recruitment: Develop and implement strategies to recruit new members to the AMZ community and join community management Discord channel. · 2. Community Building: Foster a strong, engaged community through the creation of communication channels ...
-
Lgbtq Community Operations Specialist
1 week ago
InfiniX Tech, LLC. Industry, United StatesJob Responsibilities: · 1. Community Recruitment: Develop and implement strategies to recruit new members to the AMZ community and join community management Discord LGBTQ channel. · 2. Assist the Operations Manager with developing and executing communication strategies aimed at r ...
-
Operations Specialist
3 weeks ago
Consolidated Electrical Distributors, Inc. Toledo, United StatesWe are looking for a team player who seeks to take ownership of their responsibilities, possesses a great attitude daily, enjoys analyzing data to improve operational efficiency, and works great independently. The ideal candidate possesses outstandin Operations Specialist, Operat ...
-
Store Operations Specialist
1 week ago
At Home Stores LLC Toledo, United States$ /hr · The Store Operations Specialist (SOS) leads and trains teams in performing all freight functions, including: unloading, processing, stocking, and resets. · he Store Operations Associate is responsible for unloading, processing, and stocking freight safely and efficiently ...
-
Merchandise Operations Specialist
2 weeks ago
Petco Toledo, United States**Merchandise Operations Specialist** · Category: Stores · Location: 5027 MONROE ST, Toledo , OH 43623 · Schedule: Part_time · C ome work at a place where innovation and teamwork come together to support the most exciting missions in the world · What youll do: · Efficiently exec ...
-
Voice Operations Specialist
3 weeks ago
ProMedica Toledo, United StatesJob TitleVoice Operations Specialist - Toledo Hospital - Per Diem - VariableCategoryOther Facilities and Support ServicesOrganizational UnitProMedica -> ProMedica System -> ProMedica Health System -> Voice Operations (9760)LocationToledo, OH 43606 US (Primary)Job DescriptionPOSIT ...
-
Voice Operations Specialist
3 weeks ago
ProMedica Toledo, United States Part timeJob TitleVoice Operations Specialist - Toledo Hospital - Part Time - DaysCategoryOther Facilities and Support ServicesOrganizational UnitProMedica -> ProMedica Toledo Hospital (TH) -> The Toledo Hospital -> Voice Operations (9760)LocationToledo, OH 43606 US (Primary)Job Descripti ...
-
Voice Operations Specialist
2 weeks ago
ProMedica Toledo, United States Part timeJob Title · Voice Operations Specialist - Toledo Hospital - Part Time - Days · Category · Other Facilities and Support Services · Organizational Unit · ProMedica -> ProMedica Toledo Hospital (TH) -> The Toledo Hospital -> Voice Operations · Location · Toledo, OH 43606 US ( ...
-
Voice Operations Specialist
1 week ago
ProMedica Health System Toledo, United States Part timePOSITION SUMMARY Serves as the communication focal point for the hospitals, establishing a positive first impression to our customers. Under general supervision and following defined policies and procedures, operates the hospital telephone system and manages all calls for service ...
-
Voice Operations Specialist
1 week ago
ProMedica Toledo, United States Part timePOSITION SUMMARY · Serves as the communication focal point for the hospitals, establishing a positive first impression to our customers. Under general supervision and following defined policies and procedures, operates the hospital telephone system and manages all calls for servi ...
-
Voice Operations Specialist
1 week ago
ProMedica Toledo, United States Part timePOSITION SUMMARY · Serves as the communication focal point for the hospitals, establishing a positive first impression to our customers. Under general supervision and following defined policies and procedures, operates the hospital telephone system and manages all calls for servi ...
-
Client Operations Specialist
1 week ago
Optiv Oregon, United StatesThis position can be hired remotely anywhere within the continental U.S. · The Client Operations Specialist is a sales support role assisting field Client Managers with the development and closing of new business. Specialists complete the supporting functions related to outside ...
-
Seller Support Specialist, Marketplace
3 weeks ago
NewEgg Industry, United StatesThe Seller Support Specialist plays a crucial role as the primary point of contact between Newegg and third-party Sellers, aiming to ensure sustainable improvements in Sellers' performance that align with Newegg's standards. Utilizing a combination of Standard Operating Procedure ...
-
Specialist, Virtual Fulfillment
2 weeks ago
NewEgg Industry, United StatesThe Virtual Fulfillment Specialist is responsible for overseeing the daily operations and system support of Newegg's Dropship program. This role serves as the primary contact for resolving system and order-related issues and supports cross-functional teams including Customer Serv ...
-
Medical Assistant Therapy Front Office
3 weeks ago
Concentra Industry, United States Part timeOverview: · Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a tim ...
-
Account Manager
3 weeks ago
iBUYPOWER Industry, United States**Description**: · **Key Responsibilities**: · - Experienced in managing key Retail accounts (Newegg, Best Buy, Amazon, Walmart, Costco, Micro Center) in electronics industry. · - Direct experience in managing Amazon Account is a huge plus. · - Build and maintain relationships wi ...
-
HR Generalist
2 weeks ago
Los Angeles Regional Food Bank Industry, United StatesPOSITION: HR Generalist · - SUPERVISOR: HR Solutions Partner · - STATUS: Salary/Exempt · - PAY RANGE: $73,000 - $81,000 Annually · **LOS ANGELES REGIONAL FOOD BANK** · The mission of the Food Bank is to mobilize resources to fight hunger in our community. To fulfill our mission, ...
-
Specialist in Ophthalmology
3 weeks ago
SilverLinx Lucas, United StatesYour main tasks include patient consultation as well as pre- and post-operative examination/care of patients · Examination and diagnosis in the ophthalmology clinic · Independent work and contribution to the development of the clinic · Participation in work processes and close co ...
-
Training for IT specialist in system integration
3 weeks ago
NovaWorks Industry, United StatesTraining as an IT specialist for system integration · An IT specialist for system integration becomes an expert in planning, implementing, and maintaining IT systems. Your main tasks include configuring and networking hardware and software components, setting up networks, install ...
Voice Operations Specialist - Toledo, United States - ProMedica
Description
Job TitleVoice Operations Specialist - Toledo Hospital - Per Diem - Variable
Category
Other Facilities and Support Services
Organizational Unit
ProMedica -> ProMedica System -> ProMedica Health System -> Voice Operations
Location
Toledo, OH 43606 US (Primary)
Job Description
POSITION SUMMARY
Serves as the communication focal point for the hospitals, establishing a positive first impression to our customers.
Under general supervision and following defined policies and procedures, operates the hospital telephone system and manages all calls for service for security and for the hospital.
Answers and transfers calls from outside and within the hospital. Pages hospital personnel as requested. Dispatches Officers to calls and documents Security activity in a CAD application. May answer routine inquiries regarding hospital operations in accordance with defined policies. Responsibilities also include monitoring and managing alarms for fire, medical gases, and duress conditions.ACCOUNTABILITIES
*All duties listed below are essential unless noted otherwise
Education:
High school degree or equivalent in order to maintain required records and to deal effectively with a variety of people calling the hospital.
Four to six weeks of on-the-job training required to learn policies, emergency procedures, codes, and equipmentSkills:
As an essential job function, due to continuously changing patient census/activity and staffing needs, must have the flexibility to work a varying schedule should the need arise, which may require working a varying shift, overtime (greater than 40 worked hours per week) and/or shift durations that exceed the assigned status for shift length and/or hours per week.
PREFERRED QUALIFICATIONS
Skills:
Previous experience as a Dispatcher or Operator
WORKING CONDITIONS
Physical Demands:
Office work environment with considerable sitting. Constant visual and mental attention required to handle incoming calls and emergency situations. Hectic, fast-paced environment with ability to multi-task
ProMedica is a mission-based, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. For more information, please visit
Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category.
Equal Opportunity Employer/Drug-Free Workplace
Employee Exemption Type
Non-Exempt
Job Type
CONTINGENT
Budgeted Hours / Pay Period
0
Shift Type
Variable
Shift Hours
Weekends
On-call Requirements
Additional Schedule Details