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    System Engineer - Plano, United States - Diverse Lynx

    Diverse Lynx
    Diverse Lynx Plano, United States

    3 weeks ago

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    Description
    Job Title: System Engineer

    Location: Plano, Texas (Onsite)

    Duration: Contract

    Job Description

    Mandatory Skills:

    Mainframe Admin
    • Excellent communication skills,
    • Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
    • Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
    • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
    • Answer incoming calls and respond to customer's emails in timely manner.
    • Manage and resolve customer complaints.
    • Identify and escalate issues to supervisors as and when needed.
    • Provide product and service information to customers.
    • Research required information using available resources and Offer Solution to customers.
    • Research, identify, and resolve customer complaints using applicable software.
    • Route calls and tickets to appropriate resources and Domains who can best support he user,
    • Document all call information according to standard operating procedures.
    • Recognize, document, and alert the management team of trends in customer calls.
    • Create SOPs for new Issues and resolution given.
    • Complete call logs and reports.
    Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
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