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    Implementation Engineer - Nashville, United States - i3 Verticals

    i3 Verticals
    i3 Verticals Nashville, United States

    3 weeks ago

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    Description
    JOB TITLE: Implementation Engineer – ERP/Utilities

    FLSA STATUS: Non-Exempt

    DEPARTMENT: Enterprise Services

    REPORTS TO: Enterprise Services Associate Director – ERP/Utilities

    SUPERVISORY RESPONSIBILITIES: No

    JOB LOCATION: Houston TX, or Remote (US Based)

    TRAVEL: Up to 40%

    SUMMARY OF POSITION:

    An Implementation Engineer – ERP/Utilities will work closely with client stakeholders to understand requirements and configure software solutions to meet client needs. Preferred candidates will have working experience in the Enterprise Resource Planning and/or Utilities industry, including technical proficiency with nonprofit and/or government management software and database management and basic Governmental Accounting (GASB), GAAP - AR, AP, and General Ledger knowledge.

    ESSENTIAL DUTIES & RESPONSIBILITIES:
    • Reviews contracts for understanding and adherence to the scope of work
    • Consults with and partners with internal and external stakeholders to understand client's business processes
    • Report project/workstream statuses/risks to Project Managers
    • Sets up and conducts product overview and solution demonstrations
    • Analyzes current state and future state to ensure features and functionality meets scoped requirements, including compliance requirements
    • Installs databases and software and configures the solution to meet the client's needs
    • Creates test cases and runs tests to find and correct errors, and validate the implementation meets specifications
    • Trains and/or assists with client/end-user training
    • Provides client support during testing, go live and post go live
    • Triage, debugs and resolves defects
    • Migrates solution to production and performs post-production review
    • Reviews client requests for enhancements and engages with the needed departments for scoping and contracting
    • Works with Support to transition client solutions to the maintenance phase
    • Adheres to communication standards to ensure clients are informed of status, progress, and risks/issues
    • Facilitates internal and external meetings
    • Maintains positive relationships with both internal and external partners
    • Creates system or implementation process documentation for internal and external stakeholders
    • Provides technical guidance and knowledge transfer to technical client and project team members
    • Develops and improves project and internal documentation and processes
    MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
    • Associate degree in computer/software related field or 2+ years of software/IT client service experience
    • Knowledgeable in SQL, XML, scripting languages, and/or Java
    • Excellent communication skills with ability to build collaborative relationships
    • Ability to work independently and as part of a team
    • Strong analytical and problem-solving skills
    • Self-starter
    • Detail-oriented
    • Ability to prioritize work and meet deadlines
    PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):
    • 2+ years' experience in a software training and implementation environment
    • 2+ years' experience with financials/accounting
    • Hands on experience developing in SQL, XML, scripting languages, Java and/or Groovy
    Not currently recruiting from California, Colorado, Connecticut, Maryland, Nevada, New Jersey, Ohio, Rhode Island, Washington, or New York
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