National Engineering Director - Nashville, United States - JLL

Description

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Accountable for the overall success of JLL hard services operations /engineering services function for a client account team with > 400 technical union and non- union craft working in FDA regulated environments. The main sub functions this role will oversee include:

Summary

The Director must provide leadership and expertise in the programmatic management of all aspects (client service, employee management and development, financial, operational, and oversight, etc.) of hard services engineering operations. The direct is responsible for interpreting, communicating, and establishing hard services operations/ engineering services and strategies for supporting the account. Ensures the JLL account team provides licensed/qualified, trained, engineering operations and maintenance support in the areas of electrical, mechanical, HVAC, RCM, PdM, MRO CMMS, Automation, and fire life safety and other disciplines as required. Maintain up-to-date engineering documentation and addendums in line with all applicable Client and regulatory requirements. Ensures the integration of all services and that they are delivered within agreed service levels. The position provides quality control programmatic oversight (NOT Direct day to day craft work order oversight) in all processes, field execution, including use of the corporate network and all platform tools, promoting, and fostering relationships while serving as the key hard services operations/engineering services liaison for the client. The director owns portfolio wide client operations/engineering relationships, implementation of services and financial success of the assigned portfolio in accordance with the client's policies, procedures, and standards. Ensures all resources, i.e., human, financial etc., are managed within the policies and procedures of JLL.

Responsibilities

•All Client hard services operations/engineering services management activities, ensuring total contract compliance with all criteria and reaching all performance specifications, including quantitative cost savings and qualitative customer service specifications.

•Implementation of all hard services sub function programs – driving consistent programs across the portfolio or segments for the two main facility types (Critical Environment Management RDC and RTR and the Admin office sites).

•Ensure fixed, variable, and incentive compensation under the contract tied to programmatic SLA and KPI's are achieved.

•Review regional metrics and compare against account wide metrics using analytics or other tools provided by the client and JLL to ensure that the portfolio is being managed within goal parameters.

•Measure, monitor and report to Executive Leaders cost savings and value add contributions of the team from all key operational support/engineering program with particular focus on RCM, PdM, Energy and MRO related savings driven by implementation of the various program initiatives.

•Provide input and support to strategic planning initiatives and work with Account Executives to identify portfolio and saving reduction opportunities.

•Provide input and justification to annual operating plan

•Participate as "Key member" of the account leadership planning team to develop portfolio strategies.

•Oversees the timely and accurate implementation of strategic plans.

•Represent the account at the portfolio level, developing and fostering regional client relationships as appropriate

•Assists clients to understand corporate initiatives and communicate in collaboration with the Account Executive approved service levels within portfolio.

•Partner with The COE and the Operation leadership to address RCA related to hard service equipment failures.

•Accountable for the accuracy and timely updates to all systems support tools, i.e. Corrigo, Share Point, Tracker, etc.

•Support process owners and platform leaders with the implementation of training, educations, and expectations to ensure teams adhere to all processes and procedures.

•Reduce expenses by managing down associated operating costs with set PM Frequencies / standards while sustaining uptime integrity and minimize agreeable risk.

•Effectively manage communications across regions/geographies between team and customer contacts, particularly in instances of critical emergencies (i.e. system failure, downtime; as frequent as weekly), including managing root cause analysis to avoid repeat failures or lapses in service delivery.

•Annual audit schedules for both customer and JLL Operations audits, ensuring that all audits are 100% completed each year with appropriate documentation records.

•Provide tactical operational engineering support in the areas of electrical, mechanical, HVAC, process, Automation, and fire life safety and other disciplines as required for activities including, but not limited to:

◦MEP maintenance of building and equipment systems.

◦System ownership, as required, for building and equipment systems.

◦Reliability centered maintenance of building systems.

◦Troubleshooting and root cause analysis to support operations.

◦Long Range Planned Maintenance project assessments.

◦Ensure all policies, procedures, work processes, safety guidelines, and programs that are following Applicable Law, Company Policies and other pertinent codes and requirements.

◦Inspect assigned systems for documentation and operating parameters.

◦Establish performance matrices for assigned systems & equipment.

◦Assist in preparing maintenance schedules.

◦Coordinate quarterly meetings with the service providers to ensure quality service is provided

◦Determine critical parts and working stock inventory requirements.

◦Develop solutions to technical problems & drive the solution implementation.

◦Review MOPs, SOPs, and EOPs and oversee high voltage switching.

◦Provide support on the development of CAPEX and OPEX.

◦Support LCAM strategies

◦Support Major Infrastructure maintenance and upgrades

Qualifications

•10+ years' operational experience with responsibility for leading teams in a service environment.

•Demonstrated leadership skills in managing people and customers. Strong oral and written communication, negotiation, and analytical skills.

•Strong strategic thinker and planner. Ability to develop and create alternative ways to proceed way forward.

•Strong analytical ability to think about all the factors that might affect a situation, recommend, and execute solutions.

•Strong organizational skills, complements abilities, i.e. how resources can be arranged for maximum productivity.

•Strong judgment, problem-solving and crisis management skills.

•Excellent interpersonal and relationship building skills.

•Fundamental skills in critical systems such as emergency/stand-by generators, automatic transfer switches, un-interruptible power supply (UPS) systems, power distribution systems, UPS batteries, etc.

•Technically proficient in operations of Building Management Systems, Life Safety Systems, CMMS, Microsoft Office, Power Point, Visio, and Microsoft Outlook software.

•Extensive electrical, mechanical & plumbing knowledge of commercial facilities.

•Electrical or Mechanical Engineering degree or equivalent combination of technical experience and training is required.

•Knowledge of Critical Environment System best practices and experience in matrix management organization desirable.

•Proven record of providing excellent internal and external customer service

•Global, National Regional experience

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

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