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    Patient Service Representative - Honolulu, United States - Queen's Health System

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    Full time
    Description

    RESPONSIBILITIES
    I


    JOB SUMMARY/
    RESPONSIBILITIES:


    • Performs duties related to the scheduling and processing of patients for medical services according to established guidelines.
    • Provides financial assistance to patients in identifying resources to cover anticipated clinic and medical center charges not covered by health plan, insurance, or other sources.
    II


    TYPICAL PHYSICAL DEMANDS:

    Essential:
    standing, walking, finger dexterity, seeing, hearing, speaking, repetitive arm/hand motions

    Frequent:
    reaching below shoulder level, frequent gripping of an object.

    Occasional:
    sitting, stooping/bending, twisting body, lifting, pushing/pulling and carrying weight up to 20 pounds, reaching at shoulder level.


    • Operates computer, printer, calculator, telephone.

    III

    TYPICAL WORKING CONDITIONS:

    • Not substantially subjected to adverse environmental conditions.
    IV


    MINIMUM QUALIFICATIONS:
    A


    EDUCATION/CERTIFICATION AND LICENSURE:

    • High school diploma or equivalent.
    B


    EXPERIENCE:

    • One (1) year customer service experience or clerical experience in a healthcare related setting.
    • Prior experience demonstrating ability to operate office equipment such as computer, copier, facsimile, and telephone.

    Experience to demonstrate:
    o Ability to communicate effectively in English, both verbally and in writing.

    o Ability to keep accurate records and do mathematical calculations.

    o Knowledge and familiarity with computer applications and automated systems.

    o Knowledge of ICD-10 & CPT coding and medical terminology preferred.


    • Prior experience with computerized scheduling systems preferred.
    Equal Opportunity Employer/Disability/Vet


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