- Utilizes good guest and communications skills while dealing with patrons.
- Personally greets, by name if possible, guests of the Casino. Verbalizes to guests the Players Club offers, all promotions, and food & beverage specials.
- Assists guests whenever necessary, including giving directions, explaining how to use coupons or how to play the slot/video machines, etc.
- Responsible for operating Casino Management System(s), daily records and the proper handling of voucher receipts, gift cards and promotional items.
- Demonstrates knowledge of promotions and membership guidelines.
- Demonstrate Desert Diamond Casino "On Brand" attitude towards team members & guest at all times.
- Assists guests in an efficient and timely manner.
- Operates Casino Management System(s) and handheld devices and is familiar with policies and procedures of the equipment.
- Receives product, restocks product practicing product-rotating procedures.
- Processes ticket sales in the POS system.
- Responsible for balancing redeemed promotional items during and end of shift.
- Provides reports on items issued daily.
- Makes public announcements regularly pertaining to any special activities or promotions.
- Explains to guests how to obtain and/or use their Players Club Cards.
- Asks guests to fill out Guest Comment Cards as necessary.
- Responsible for enrolling guests for the Players Club.
- Contributes to a team effort and accomplishes related results as required.
- Performs other duties as required.
Minimum QualificationsEducation And Experience
High school diploma or GED. Experience in guest service, special events and promotions. Must be 18 years of age or older. Must be able to stand for duration of shift. No felony, theft, assault or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license and to include the following:Knowledge, Abilities, Skills, And Certifications
- Knowledge of modern office practices, procedures, and equipment.
- Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.
- Knowledge of principles and practices of public relations, promotions, and marketing in a guest service oriented environment.
- Knowledge of computer utilization in marketing/business operations.
- Ability to write reports and business correspondence.
- Ability to communicate, read, and write clearly in basic English.
- Ability to demonstrate outstanding guest service at all times.
- Ability to apply basic mathematical skills.
- Ability to work all hours, weekends and holidays.
- Ability to interpret a variety of instructions furnished in written and oral form.
- Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).
Physical Demands
While performing the duties of this job, the team member will be required to stand for the duration of their shift; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 25 pounds.Work Environment
Work is generally performed in an office and casino setting with exposure to second-hand smoke and a high noise level. Evenings, graveyards, holidays and/or weekend work may be required. Extended hours and irregular shifts may be required.
Source: Hospitality Online -
Service Representative-ambulatory Services
2 weeks ago
Kaiser Permanente Glendale, United States**Job Summary**: · Acts as first point of contact for Kaiser Permanente members/patients and assists members/patients through registration process under mínimal direct supervision. Practices proper cash handling and reconciliation processes in accordance with established policies ...
-
Customer Service Representative
2 weeks ago
SGW Glendale, United States**Customer Service Representative/Glendale** · **Job Type: Full Time** · **Pay: $20-$22 per hour DOE** · **Benefits: Medical, Dental & Vision, 401k, 401k matching** · **Description** · **Purpose of the Position**: · Customer Service Representative performs routine clerical, secre ...
-
Patient Service Representative
2 weeks ago
Nationwide Vision Glendale, United States**Title**:Patient Service Representative · **Company**:Nationwide Vision Center · **Location**:Glendale (67th Ave) · **Training Provided - No medical/eyecare experience required** · **Pay: $15.50/hour plus hourly commissions** · **Perks**: · - Full Benefits Package - Medical, Vis ...
-
Guest Service Representative
3 weeks ago
Desert Diamond Casinos & Entertainment Glendale, United States**Location** · - DDC - Glendale, AZ**Shift** · **Starting Pay** · - Starting at $16.26 to $21.42HR**Category** · - Marketing & Public Relations**Employment Status** · - Full-TimeGuest Service Representative (West Valley) 11761 · DDC - Glendale, AZ · **Job Description**: · **Posit ...
-
Financial Services Representative
3 weeks ago
North Island Credit Union Glendale, United StatesOverview: · **Responsibilities**: · Position is open in San Diego or Glendale, CA · **Principal Accountabilities**: · Assumes responsibility for exceptional member service; adherence to all Regulatory/Compliance policies and ability to manage associated risk; accurate and timely ...
-
Route Service Representative
2 days ago
Krispy Kreme Glendale, United States**Overview of Position**: · The Delivery Driver is responsible for delivering product, loading and unloading orders, accept payments, track orders, interact with vendors and ensure customer satisfaction. · **Principal Duties and Responsibilities**: · - Delivers product orders. · ...
-
Customer Service Representative
14 hours ago
Preferred Homecare Glendale, United States**Job Responsibilities: (Not Remote Position)** · - Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system · - Documents calls and intakes in computerized record keeping system (Productivity) · - Verifies and upd ...
-
Insurance Customer Service Representative
3 weeks ago
Jason Hagerty-District Office Glendale, United StatesOur office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to o ...
-
Ucc Client Service Representative
2 weeks ago
AANSEACORE INC. Glendale, United StatesWe are looking for talented and dynamic Order fulfillment associates to join our client located in the US. · **Qualifications**: · - Associates degree or equivalent experience. · - Minimum one year of customer service experience in a fast-paced environment. · - Experience in UCC, ...
-
Mortgage Customer Service Representative
3 weeks ago
AANSEACORE INC. Glendale, United StatesWe are looking for talented and dynamic Order fulfillment associates to join our client located in the US. · **Qualifications**: · - Associates degree or equivalent experience. · - Minimum one year of customer service experience in a fast-paced environment. · - Experience in UCC, ...
-
Remote Customer Service Representative
2 days ago
Outlook Amusements Glendale, United StatesWere looking for Remote Customer Service Representatives to join our growing team · If you love helping others and are looking for a remote role with great growth opportunities, this might be the job for you · As a Customer Service Representative, you will be the first point of c ...
-
Customer Servicer Sales Representative
14 hours ago
Edik Davidyan-Farmers Insurance Agency Glendale, United States**Join Edik Davidyan Farmers Insurance Agency, a leading insurance agency that is seeking a bilingual (Armenian and English) Customer Service Sales Representative to join our team.** We take pride in our commitment to delivering exceptional service and building meaningful relatio ...
-
Entry Level Customer Service Representative
3 weeks ago
PLANNED DEVELOPMENT SERVICES Glendale, United States**Description** · Planned Development Services (PDS) is an HOA Community Management Company. PDS has been in business since 1995 and is located in Glendale, AZ. We offer a supportive and team oriented work environment. Our employees are the most important and valuable piece of th ...
-
Mortgage Customer Service Representative
2 days ago
AANSEACORE INC. Glendale, United StatesSkill / Qualifications · - Associates degree from an accredited college/university and/or a minimum of one year of customer service experience in a fast paced, multi-functional customer focused environment · - Experience with UCC, mortgage, secured transactions, lending, commerci ...
-
25/hr Customer Service Representative
3 weeks ago
Red Label Enterprises Glendale, United StatesAre you a people person who thrives on face-to-face interactions? Do you enjoy working in a dynamic, team-oriented environment? Look no further Red Label Enterprises, a leading marketing firm for the past 21 years, is seeking vibrant and energetic individuals to join our team. If ...
-
Banner Health Glendale, United States**Primary City/State**: · Glendale, Arizona · **Department Name**: · Admitting-Hosp · **Work Shift**: · Day · **Job Category**: · Revenue Cycle · **Banner Health is honored to be recognized by Becker's Healthcare as one of the TOP 150 places to work in health care for 2024** **Th ...
-
Service Representative
2 weeks ago
Thompson Safety LLC Phoenix, United States**Department**:Service · **FLSA Status**:Exempt, commission eligible · **Job Summary**: · Responsible for servicing and growing assigned customer base while exceeding customer expectations with urgency. Service Representatives will build their territory with Account Executives to ...
-
Service Representative
1 week ago
Event Network Phoenix, United States Part timeDo you have retail store experience, does Arizona's proud cultural heritage and welcoming resort destinations connect to your interests, and do you want to work for an amazing company that puts its Team, Partners, Guests & Planet first? · Be a part of this premier luxury resort a ...
-
Banner Health Glendale, United States**Primary City/State**: · Glendale, Arizona · **Department Name**: · ER Registration-Hosp · **Work Shift**: · Day · **Job Category**: · Revenue Cycle · The future is full of possibilities. At Banner Health, we're excited about what the future holds for health care. That's why we' ...
-
Customer Service Representative
3 weeks ago
QATOS Tolleson, United States**Job Description Summary** · The position of Client Service Representative entails being the primary customer support for our Arbitration Hub. Success in this position requires that the CSR can work independently with little to no supervision to provide immediate availability, b ...
Guest Service Representative - Glendale, United States - Desert Diamond Casino West Valley
Description
Position Summary
Under direct supervision of the Players Club Shift Supervisor, elevates the level of guest service for the casino by raising the level of awareness for all specials, promotions, assisting guests in the Rewards Center and/or any other area designated by Players Club Management.
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.Essential Duties & Responsibilities
