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Edina

    Care Coordinator - Edina, United States - i-Health

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    Regular, Full time
    Description

    The Care Coordinator will support the clinic and physician care team by providing administrative and patient care services.

    This is a full-time position working M-F from 7:00 am - 3:30 pm out of our Edina and Woodbury locations.

    Vascular & Interventional Experts is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.

    Essential Functions:

    • Provide communication and liaison between providers and patients
    • Build Physician schedule and maintain scheduling template
    • Schedule patient appointments, surgeries, and diagnostic tests.
    • Obtains referral and/or authorization requirements per insurance guidelines.
    • Provide follow up to patient inquiries, contacting provider as necessary
    • Process mail and correspondence
    • Coordinate the transmission and acquisition of patient records
    • Maintain Physician schedule, communicating changes appropriately
    • Additional functions may include:
      • Transcription or medical scribing
      • Assist in clinic with rooming, etc.
      • Assist physician with legal practice, etc.
    • Any and all other duties as assigned

    Education and Experience Requirements:

    • High school diploma/GED or equivalent
    • Administrative or medical office experience preferred
    • Medical terminology knowledge strongly preferred
    • Transcription experience, where applicable
    • Customer service experience

    Essential Requirements:

    Ability to:

    • Comply with company policies, procedures, practices and business ethics guidelines.
    • Complete job required training.
    • Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
    • Demonstrate prompt and reliable attendance
    • Work in the clinic, office or surgery center during business hours
    • Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
    • Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
    • Communicate and interact in a respectful and professional manner
    • Prioritize workload while being flexible to meet the expectations of the daily operations
    • Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
    • Understand and execute a variety of instructions
    • Effectively operate equipment and communicate on and operate the phone system
    • Work independently with minimal supervision
    • Travel to other work locations, if required

    Performance Expectations - i-Health's Core Values:

    • Integrity - Do the right thing and take responsibility for what you do and say
    • Service - Consistently contribute to deliver an exceptional experience
    • Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
    • Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
    • Teamwork - Be a part of the whole; support each other positively

    Environmental Conditions:

    • Clinic/office/surgery center setting

    Notes

    • Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
    • This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.


    Infinite Health Collaborative (i-Health) is an Equal Employment/Affirmative Action employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.


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