Luke Wagner

• Areas of interest in the medical field including both administrative and clinical duties and a true passion for helping people
• Strengths include critical thinking skills, efficiency in multi-tasking and prioritization being an adaptable, quick learner with a high level of accuracy, reliability and organized.
• Excellent interpersonal skills, computer skills (Microsoft applications), communication skills, networking skills, and deadline-orientated

Allina Health/Children’s – The Mother Baby Center – Minneapolis, MN      10/2021 to 6/30/2023 

Senior Administrative Assistant – OB/GYN 

Perform clerical tasks.

• Complete tasks such as typing, preparation of documents, mailing.
• Answer phones and make client / business associate calls.
• Maintain client records.
• Perform billing tasks, and compile data.
• Maintain databases and Excel spreadsheets.
• Generate reports.

Provide department support.

• May schedule patient / client visits.
• May perform receptionist and check-in function.
• May order supplies.
• May coordinate meetings, conferences, presentations, travel arrangements.
• May have responsibility for assigned projects.
• May manage employee and leader schedules and calendars.
• May write correspondence to internal customers, or to clients or business associates.
• May manage provider schedules, expenses and / or education tracking.
• May manage department timecards.
• May manage department website.
• Other duties as assigned.

Leadership Capabilities

See the Big Picture: Know where we are going as an organization. Use sound judgement and critical thinking to make good decisions that support our mission.

• I know where Allina is going and how my role fits into this picture.
• I capture important lessons and share them to foster innovation.
• I am good at anticipating the implications of my decisions.
• I understand and apply the disciplines of continuous improvement.

Mayo Clinic - Rochester, Minnesota                                                               06/2016 to 01/2020

Medical Administrative Assistant – Division of Plastic and Reconstructive Surgery

• Applies expertise to perform a variety of clinical and non-clinical administrative support tasks including requesting and managing the flow of patient materials; coordinating appointment schedules; scheduling, coordination, and follow-up tasks for meetings, events, and professional travel; managing calendars; preparing documents and presentation materials; processing invoices and reimbursements; composing and/or transcribing correspondence/documents; supporting departmental projects/activities; creating and maintaining web sites, web pages, databases, spreadsheets, social media accounts; answering telephones and providing related follow-through.
• Supports the health care provider by anticipating and responding to provider and patient needs and requests of the health care team and serves as a direct contact and resource to the patient.
• Exhibits initiative, proficiency, and adaptability to optimize the time of those supported.
• Strong organizational, communication, and interpersonal skills; a commitment to quality and excellence in service; confidentiality; and professionalism are important components of the role.
•  Is accountable for ensuring accuracy and completeness through attention to detail; accuracy and thoroughness in all patient-related activities is critical.

General Mills – Plymouth, Minnesota                                                             04/2016 to 06/2016
Research and Development Laboratory Technician 

• Laboratory/bench-top support with food ingredients  
• Management of several tasks simultaneously including cooking and preparing food for improvement of store-bought formulas and density testing
• Ordering ingredients, and managing ingredient inventories. 
• Communication and partnership with team members
• Sanitation and food & personal safety

Towers Watson- Bloomington, Minnesota                                                      09/2014 to 11/2015

Customer Service Representative (Contractor)

• Perform customer service support by responding professionally to customer inquiries/issues received via phone, e-mail or other communication devices and ensure that appropriate action is taken.
• Research participant questions related to employee health and pension benefits.
• Talking on the phone with clients 80% of the workday. Must have excellent communication skills. Have knowledge with health carrier’s coverage and plan options.
• Provide technical support and assist customers in using web-based, employee self-service tools.

University of Minnesota, Twin Cities – Shepherd Laboratories                      12/2013 to 5/2014

Lab Assistant, Environmental Science Department

• Trained in all laboratory equipment including microscopes, computers and the IRMS.
• Measured relative abundance of isotopes in given samples of plant specimens, animal bone fragments and animal hair specimens.
• Handled highly toxic chemicals used during cleaning processes and critically analyzed data for inconsistencies.
• Successfully passed Regulation Laboratory Training

University of Minnesota, Twin Cities – Blegen Hall Laboratories                   9/2013 to 5/2014

Lab Assistant, Anthropology Department

• Operated a wide variety of laboratory equipment, including 3D microscopes.
• Analyzed cut marks on animal bones to see how water effects depression over a set amount of time.
• Tested animal bones in water flume for up to 40 hours at a time.
• Supported a Research Adviser with project research, providing lab experience and school credit.

University of Minnesota, Twin Cities                                                              

Bachelor of Arts, Anthropology                                                                                  May 2014

• Subfield interest in Biological, Medical and Physical Anthropology
• Former member of Anthropology Club
• Former member of Minnesota Golden Gopher Men’s Lacrosse team from 2010-2013

Rochester Community and Technical College                                             

Associates Degree, Nursing                                                                                           January 2020 to 2021

• Neva & Rachel Kuehn Scholarship Recipient 2019

Eastview High School

High School Diploma                                                                                                  June 2010

• 4.0 GPA and graduated in the Top 10 in Class, with honors.
• Active member of DECA (Distributive Education Clubs of America), LINC (Leaders in the Community), Football and Lacrosse all conference, all state, all academic letter winner