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    Care Coordinator - Minneapolis, United States - UnitedHealth Group

    UnitedHealth Group
    UnitedHealth Group Minneapolis, United States

    4 weeks ago

    UnitedHealth Group background
    Description
    You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.

    The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

    Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.

    Come make an impact on the communities we serve as you help us advance health equity on a global scale.

    Join us to start Caring. Connecting. Growing together.

    Do you want to make a difference in healthcare?

    Landmark Health was created to transform how healthcare is delivered to the most medically vulnerable members in our community.

    Our medical group provides home-based medical care to chronically ill patients, many of whom are ill-equipped to navigate our overwhelming healthcare system.

    Because many of our patients are frail and elderly, we deliver care primarily in the comfort of their home. Our Program is also offered to eligible patients at no incremental financial cost to them. We are not a fee-for-service practice; we benefit economically only if we deliver high-quality patient outcomes and satisfaction.

    As a result, our clinical teams can spend quality-time caring for a smaller number of patients, giving all patients the space, respect, compassion and care they deserve.

    At Landmark, our interdisciplinary teams collaboratively manage our complex patient panels.

    These teams are led by Physicians, Nurse Practitioners, and Physician Assistants, with supporting care provided by RN Nurse Care Managers, Social Workers, Pharmacists, Behavioral Health, and other employed team members.


    Join Landmark to be part of a growing company full of purpose-driven, action-oriented, and compassionate team members working to dramatically transform healthcare for our communities.

    The Care Coordinator role i s a critical member of the Landmark Interdisciplinary Team. This role reports to a Supervisor or the Director, Health Services.

    Responsibilities are to ensure a positive patient experience with Landmark, as well as to build good relationships with local provider groups to ensure that Landmark is a reliable and trusted partner in patient care.

    This position is full-time (40 hours/week)

    Monday to Friday.

    Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm (Utah based hours).


    We offer up to 5 weeks of training to include 1st Impression & Preceptor training & 3 weeks of weeks of on-the-job training.

    The hours during training will be 8:00am to 5:00pm, Monday - Friday.

    *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.


    Primary Responsibilities:
    Regular contact with provider groups to collect clinical data.

    Support patients in scheduling home visits.

    Ensure that Landmark has all documentation available regarding patient conditions.

    Support Landmark providers and Nurse Care Managers with operational and clinical tasks.

    Handle escalated patient issues, ensuring the appropriate resources are involved.

    Follow triage protocol when needed.

    Other duties may be assigned.

    The position is office-based.


    You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.


    Required Qualifications:
    High School Diploma / GED OR equivalent work experience

    Must be 18 years of age OR Older

    Basic Proficiency in Microsoft office applications – Microsoft Excel (open, enter, edit, save data), Microsoft Word (opening, reading, saving files), and Microsoft Outlook (email, calendar)

    Experience with escalated customer service issue resolution

    Ability to work full-time (40 hours/week)

    Monday to Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm (Utah based hours)


    Preferred Qualifications:
    Experience as a Medical Assistant, Certified Nursing Assistant, Pharmacy Tech, or other clinical or administrative role in a health care setting

    Prior experience working with triage protocol

    Reside within a 45-minute commutable distance from office location of Salt Lake City, UT


    Telecommuting Requirements:
    Required to have a dedicated work area established that is separated from other living areas and provides information privacy

    Ability to keep all company sensitive documents secure (if applicable)

    Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

    California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington or

    Rhode Island Residents Only:
    The hourly range for this is $ $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable.

    In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

    No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.


    Application Deadline:

    _ _ This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected.

    Job posting may come down early due to volume of applicants.


    At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone.

    We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life.

    Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes.

    We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.


    Diversity creates a healthier atmosphere:

    UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

    UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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