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    Solution Delivery Analyst Manager - San Antonio, United States - BD Holt Company

    BD Holt Company
    BD Holt Company San Antonio, United States

    1 week ago

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    Description

    Job Description

    Job Description

    As a Solution Delivery Analyst Manager, you will be responsible for leading a team of Solution Delivery Analysts, focused on close business partnerships across the Enterprise to deliver high-value strategic technology solutions.

    The incumbent in this position is expected to model the following practices daily: 1) Demonstrates alignment with the company's mission and core business values; 2) Collaborates with key internal/external resources; 3) Participates in ongoing self-development.

    Essential Functions:

    • Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)

    • Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission

    • Develops and manages Solution Delivery Analyst processes for supporting projects through the process of scoping, sizing/estimating, planning, and value delivery

    • Drive and develop solutions for Enterprise Software like D365 Finance & Operations or Salesforce

    • Delivers efficient, quality, and modernized strategic technology solutions to the enterprise, to be supported by operational teams

    • Creates, leads, and executes advancements in Business Excellence principles, methodologies, and best practices which produce high impact business results through project delivery

    • Facilitates sessions with requesting stakeholders and Demand Discovery team members to document high-level requirements for sizing and/or SOW content; Partners in building business case / Return on Investment (ROI) for Executive Summaries used in the project approval, prioritization & planning processes

    • Coordinates with Product Management resources to ensure Technology and Product roadmaps are in sync; Coordinates across IT teams to ensure proposed solutions are aligned with HOLT Technology & Architecture standards

    • Coordinates and Drafts project sizing estimates and/or advises Demand Management team of sizing factors

    • Participates in Demand Management Request for Proposal (RFP) process in partnership with Procurement & Legal team members for vendor selection on technology projects

    • Ensures selected vendor/technology meets relevant business and technical requirements

    • Participates and/or leads team members assigned to projects teams in ensuring that technology solutions meet defined requirements, including analysis, testing, documentation, and training; Creates and manages high-quality, consistent project documentation

    • In partnership with Change Adoption, develops pre/post measurement metrics for solution delivery, and release metrics (ROI, Key Performance Indicators [KPIs])

    • Ensures clear and consistent transition of process & solution knowledge to operational (Run the Business) teams.

    • Collaborates with IT leadership across multiple teams to create standards in process, policies & procedures.

    • Complies with all company policies, procedures, and standards

    • Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards

    • Performs other duties as assigned

    Knowledge, Skills, and Abilities:

    • Specific experience with Enterprise Software such as D365 Finance & Operations or Salesforce, including implementation experience

    • Experience with Solution Delivery Analyst and Product Owner roles & duties, and team leadership roles

    • Demonstrates a practical sense and ability to build strong partnerships in a dynamic, diverse, and collaborative team environment with changing and fluid needs

    • Able to effectively work and negotiate with Senior Executives and Product Owner/Manager roles on strategy, standards, and technology requirements

    • Strong critical thinking and analytical skills with the ability to translate complex concepts, models, and analysis into understandable business and technology terms

    • Superior team and interpersonal skills - need to work effectively with executives and stakeholders across the Enterprise

    • Solid understanding of business unit operations and key functional processes is required

    • Strong verbal and written communication skills needed to effectively convey key concepts across the Enterprise

    • Proficient in Microsoft tools (Word, Excel, PowerPoint) and other project management software tools

    Education and Experience:

    • Bachelor's Degree from an accredited university with emphasis in Business or equivalent industry experience required

    • 2 years of experience implementing D365 Finance & Operations or Salesforce is required

    • 2+ years implementing Agile or working in an environment with Agile is required

    • 3 years of experience in Solution Delivery Analyst role with at least 2 years in leadership preferred

    • IIBA CBAP (Certified Business Analysis Professional) certification preferred

    Supervisory Responsibilities:
    Responsibilities include, but are not limited to, interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and developing; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

    Travel:

    • 5-10% and overnight travel may be expected

    • Valid driver's license required

    Physical Requirements:

    • This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.

    • This role frequently communicates with others, must be able to exchange accurate information in these situations

    • This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

    Work Environment:

    • Works primarily in a professional office environment

    • Frequently works at fast pace with unscheduled interruptions

    Disclaimer:
    Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

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