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    Service/Warranty Coordinator Assistant - Indianapolis, United States - Tikal Inc

    Tikal Inc
    Tikal Inc Indianapolis, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionSalary: $34, $38,400.00

    We are looking for a Service Coordinator Assistant to help with the day-to-day process of warranty claims & service requests.

    This person will be responsible for responding to clients, providing accurate information, and coordinating/scheduling work orders in a timely manner. The ideal candidate will have strong communication skills, a positive attitude, and the ability to think quickly and problem solve. The Service Coordinator will also need to work with & assist the Service Coordinator Supervisor.

    **The ideal candidate will also be fluent in English & Spanish (preferably but NOT REQUIRED). **

    Tasks & Responsibilities

    • Respond to emails, text messages, and phone calls in a timely manner
    • Collect data
    • Review warranty claims & service requests
    • Accept or reject claims
    • Coordinate site visits, repairs, and inspections
    • Collaborate with vendors and/or service technicians
    • Address any issues in real time with clients
    • Deliver excellent client service
    • Invoicing

    Requirements & Skills

    • Punctual
    • Reliable
    • Accountability
    • Ability to multitask
    • Must be able to work in a team-based environment
    • Excellent written & verbal communication skills
    • Basic computer skills
    • Microsoft Office skills
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