- Acts as the primary customer contact for all aspects of the implementation process, including but not limited to obtaining system configuration, help customer with decisions regarding configuration and workflow and establishing an implementation timeline.
- Working with multiple departments within DRB to ensure a successful project.
- Build and track milestones using project management software (Clarizen).
- Consult on best practices and demo product prior to go-live.
- Facilitates hardware shipment scheduling and software delivery.
- Schedules target completion weeks and DRB Field Trainers for onsite programming and training.
- Customer support for project related issues including escalations.
- Strong communication and customer service skills.
- Ability to stay organized while handling multiple projects.
- Demonstrated knowledge of Microsoft, and general understanding of computers and their operating systems.
- 1 year of coordinating projects experience preferred. Experience in training customers on best practices when implementing a new product.
- Bachelor of Business Administration or equivalent preferred.
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Project Coordinator - Akron, United States - DRB Systems LLC
Description
Job Description
Job DescriptionDRB (A Vontier Company) is the leading provider of technology-enabled devices and software solutions to the North American car care industry.
WHAT WE DO: enabling the future of vehicle care – wherever the road takes you.
WHY WE DO IT: To fuel our client's growth with connected, data-led technology, driven by our spirit of innovation and commitment to excellence.
The Project Coordinator is a motivated, enthusiastic, and highly organized individual that is the primary contact for customers for all aspects of the implementation Process. This includes working with the customer to ensure system configuration meets requirements, analyzing product orders and making decisions to result in a positive customer experience with new DRB Systems products and/or services. This is a Hybrid role, which will allow new hires to work 2-3 days from home once training is completed.
What will our Project Coordinator do?
The right candidate will have:
Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our six operating companies—Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, Hennessy Industries, and DRB Systems—are united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier's pioneering solutions advance safety, security, efficiency, and sustainability worldwide.
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as "Vontier Company".
Vontier is proud to be an equal opportunity employer. We strive to build inclusive environments and ensure equitable access, opportunity, and treatment for all. Vontier does not tolerate discrimination and harassment of any kind based on race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth, and related medical conditions), age, sexual orientation, marital status, disability, veteran status, citizenship status, gender identity or expression, gender information and any other characteristics protected by law. We make hiring decisions based on your experience and skills. Vontier is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation in the application or interview process, you may contact us at e-mail
Equal Opportunity Employer
