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    Senior Vice President Communications - New York, NY, United States - Michael Page

    Michael Page
    Michael Page New York, NY, United States

    1 week ago

    Michael Page background
    Description

    The Vice President of Operations will manage the Company's operations team in New York City, a market that is expected to produce ~$50mm annually.

    Our ideal candidate will have had prior experience scaling a VC-backed logistics startup building and designing scalable operational workflows and managing operations teams.

    The VP will be an expert managing a distributed team reliant on technology to track daily workflows, communications, and performance.

    Our client is a VC backed hospitality events platform who has seen 1500% growth over the past 2 years.
    Manage and develop a communications strategy that translates into operations team members successfully managing their direct reports, efficiently detailing challenges and areas where they need support, and facilitating fewer communications break downs

    Develop and maintain SOPs for all operational activities such as The Handbook, Service Manual, and other relevant company policies and monitor implementation of those activities.

    Collaborate with senior management to develop and maintain current AORs and KPIs for team, guide their activity and measure their success.

    Propose strategic initiatives to senior management and create/ implement a strategic plan to execute and implement it.
    Oversee the creation and maintenance of the Operations Weekly Sprint schedule for the team of 10 direct reports
    Leverage technology and digital workflows to further facilitate building efficient processes on a distributed basis.
    Build and maintain a digital workflow that allows the daily, weekly, monthly tracking of productivity of each teammate.
    Manage the team in a manner where each team member feels engaged, valued, and respected.
    Identify, train and develop leaders within the company and set them on a path for management.

    Leverage technology such as Culture Amp to be able to drive better team morale and reduce pain points that the team is experiencing.

    Cross-Department Communication & Collaboration
    Working directly with Financial Controller on setting, implementing, and tracking budgets for various projects, including monitoring and controlling event costs and all team expenditures

    Partner closely with our Sales, CSS, Marketing, and Finance leaders and their teams, serving as the operational subject matter expert in various meetings and correspondences.

    Informing C Suite Executives and all major departments of all important strategic initiatives and key decisions that will affect the Company and other departments.

    Meet weekly with senior leadership to contribute ideas to company initiatives that would affect the operations team and provide perspective and recommendations as to how to proceed.


    Venue Development:

    Work with Director of Event Operations to direct all pre-opening activities, including creation of venue-specific SOPs, ordering all required items, and collaborating with CSS, Marketing, Sales, Ops to coordinate Friends and Family event, floor plans, venue capacity guidelines.

    Team Performance Reporting

    Establish high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches developed and used by the operations team.

    EstablishKPIs for each employee on the team, and a means for tracking each colleague'sKPIs in a transparent and communicative fashion in order to drive high quality, consistent results team-wide.


    Ex:
    meeting attendance, hitting strategic project deadlines, # of events hosted, margin on beverage

    Establish benchmark performance reports to define the collective success/failures of the team, present to senior management your monthly assessment of the performance as a team.


    Digitally savvy- the ability to research, recommend and implement software-based solutions and tech solutions to drive operational efficiencies and obtain buy-in from the team to utilize the solutions.

    Experience managing a digitally native team requiring consistent use of slack, or other project management software.
    Ability to drive process improvement, set strategy and deliver results to senior leadership.

    Strong organizational skills & time Management skills; Excellent team management/leadership skills- Ability to support and grow existing team and be a driving force in their continued success.

    Strong analytical and writing skills, intermediate skills in Microsoft Office
    Ability to react and adjust quickly to changing conditions and problem solve real-time challenges.
    Stock Options - commensurate with professional experience and influenced by base salary (inversely correlated)

    Benefits: 100% employer-sponsored healthcare (Aetna- total value of roughly $9,600/year), dental (total value of roughly $250/year) and life insurance ($25,000).

    One Medical, Teladoc, Talk Space and Health Advocate membership, FSA, commuter benefits, are all included.

    MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law.

    MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
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