Boutique Hotel Front Desk Agent - Palm Springs, United States - Common Thread Hotels

Common Thread Hotels Palm Springs, United States

2 weeks ago

Description

We are looking for a Boutique Hotel Front Desk Agent Server to serve as our guests' first point of contact and manage all aspects of their accommodation. Boutique Hotel Server responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. We offer a full service food and beverage offering to our guests. Our Front Desk Agents work as a team to serve guests throughout their stay.

If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients' complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Take food & beverage order from guests and ring in POS system
Make cocktails and other beverages for guests

Skills

Work experience as a Restaurant Server, Bartender, Front Desk Agent or similar role
Experience with hotel reservations software is a plus, ex: Room Master, Lightspeed
Positive and outgoing customer service attitude
Excellent communication and organizational skills

Company Information
Holiday House is a 28-room boutique hotel located in downtown Palm Springs. Originally opened in 1951, the hotel was designed by noted architect Herbert W. Burns. Today, it has been reimagined by interior designer Mark D. Sikes and the team behind Sparrows Lodge. The property features midcentury inspired elements combined with a communal atmosphere and whimsical edge. The design centers around Gio Ponti inspired tile-work in the bar and artwork throughout the property including pieces by David Hockney, Roy Liechtenstein, Herb Ritts, Alex Katz and Mr. Brainwash, with a garden sculpture by Donald Sultan.

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