Front Desk Agent - Yucca Valley, United States - SureStay Plus Yucca Valley

Description

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
• Obtain assigned bank and ensure accuracy of contracted monies.
• Keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
• Process all guest checkins.
• Verify registration card information with the guest.
• Obtain backup information for guest credit/payment method and input into system; collect cash when designated.
• Direct Bell Person to escort guest and transport their luggage to the room.
• Handle overbooked or walked in guests.
• Accept and record wakeup call requests.
• Monitor, send and distribute guest faxes.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Match the bucket check to inhouse guest ledger report; report discrepancies to Manager.
• Process all checkouts.
• Process adjustment vouchers, paidouts, correction vouchers, miscellaneous charges.

• Flexible schedule
• Relocation assistance

• 8 hour shift
• Day shift
• Evening shift
• Overnight shift

• Inperson