Customer Service Representative - Windsor Locks, United States - Copart

Copart Windsor Locks, United States

1 week ago

Description

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart.

Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience.

The CSR provides general administrative support while multi-tasking in hectic and stressful situations.

In addition, the CSR will be the face of the Company through face-to-face and vocal interactions with all levels of customers which range from the general public to high-level managers of organizations.

Receive and process payments.
Update lot (vehicle) notes in the system.
Answer multi-line telephone in a professional manner.
Face-to-face customer interaction.
Use company resources to gather information and offer solutions to meet customer needs.
Contact clients to obtain vehicle pick-up information.
File documents according to criteria.
Process mail incoming and outgoing per criteria.
Read and interpret various reports and documents.
Proper completion of sale documents.
Other duties as assigned.

Required Skills & Experience:
One year of office support experience in a customer service role preferred
High School diploma
Excellent customer service skills and attitude
Excellent written and verbal skills
Proficient with office equipment
Attention to detail
Problem-solving
Computer proficiency - MS Suite
Typing speed 45WPM
Professional appearance
Ability to multi-task in a fast-paced environment
Bilingual skills a plus
Occasional overtime as needed

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