- Provide daily help desk oversight to ensure help desk tickets are promptly assigned, work scheduled, and completed
- Monitor ticket progress to ensure tasks are completed within expected time-frames
- Purchase Parts and Equipment
- Correspond and communicate with vendors for facility management needs
- Process invoices and payments to vendors
- Process draft reports for different projects
- Visit regional stores periodically to check and follow up with store requests
- Support In-house technicians
- Follow protocol for effective maintenance of facilities, equipment and supplies
- Schedule and document maintenance and repairs on equipment
- Coordinate with outside contractors for the service and repairs
- Manage renovation projects for new and existing stores
- Oversee maintenance, management, and bidding for equipment and construction contractors
- Monitor construction progress ensuring quality control throughout the renovation process
- BS/BA in Management or Accounting, Manufacturing Engineering Major or related field
- Good communication skills to negotiate with vendors and speak with store managers
- Must be able to safely operate company motor vehicle and possess a valid driver's license
- Proficiency with Microsoft Office (Microsoft Excel, Microsoft Outlook, etc.)
- Basic knowledge in SAP is preferred, not required
- Able to travel domestically
- Excellent written, verbal, and interpersonal communication abilities
- Self-motivated with the ability to work both independently and in a team
- Must be bilingual in Korean and English
- Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy
- 401 (k) Retirement Plan with up to 5% match per company policy
- Life Insurance and AD&D (Accidental death & Dismemberment) per company policy
- BTA Insurance (Business Travel Accident Coverage)
- Company provided lunch
- Paid-time off (PTO) and Paid Holidays per company policy
- Celebration & Condolence Benefits per company policy
- Holiday Gift certificates per company policy
- FSA (Flexible Spending Account) per company policy
- DCFSA (Dependent Child Care Spending Account) per company policy
- MON-FRI, 9:00am to 6:00pm
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