Quality Operations Manager - Phoenix, United States - Trigo ADR Americas

Description

Job Description

Job Summary

Under general supervision and reporting to Director of Quality Operations, the Quality Operations Manager serves as a vital link between the Prime Aerospace customers, their suppliers, and the TADRA Quality Assurance field team for executing and expanding on key initiatives inside of the supplier quality organization. Applicants must have experience in aerospace manufacturing and hands-on quality expertise. The ideal candidate will have demonstrated problem solving skills and the ability to be flexible in high pressure situations.

ESSENTIAL JOB FUNCTIONS - Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

• Build an organization including management and working teams, deployed within regional zones, to support TADRA's business plan and objectives
• Deploy the necessary team to a wide range of commodity suppliers throughout the US and International
• Responsible for procedures, processes and Quality System development and implementation
• Participate in Business Development opportunities, including presentations, RFP responses and contract development
• Oversee training development and implementation across the organization
• Direct formal/informal problem-solving initiatives within the supply base
• Lead, motivate and coach a diverse set of quality engineers and managers tasked with exceeding customer requirements
• Design, implement and document procedures and process control, testing and inspection requirements and process improvement
• Establish and implement metrics (process capability, control charts, yield, for measuring effectiveness and to enable managers to make sound product quality decisions and planning
• Establish collection of analysis systems of statistical data to predict trends that will affect improvement of product quality
• Perform other related job duties as required

KNOWLEDGE, SKILLS AND ABILITIES

• Quality tools and processes and AS9100 rev D
• FAA, EAR, and ITAR standards and regulations
• Aircraft Parts and Material Conformity Inspections
• Special Processes (i.e., heat treating, chemical processing, welding, NDT's)
• Business tools including technology and may include the use of statistics and formulas.
• MS Office

• Fluent English – reading and writing is required
• Strong mechanical aptitude
• Strong organizational skills
• Professionalism, integrity, and exceptional attention to detail
• Strong independent decision-making skills; excellent analytical skills and professional judgment
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• Excellent interpersonal, written, and verbal communication skills

• Ability to work as an effective team member
• Establish and maintain effective working relationships
• Pass pre-hire background check including credit screening

• The work is performed under general supervision
• The Quality Operations Managers will have direct reports including but not limited to SQEs, SDSs, and SPAs

• 15+ years of hands-on experience as a Quality Engineering in an Aerospace Manufacturing Environment.
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• 5-10 years FAI experience with AS9102 (FAI) Protocol
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• Hands-on inspection experience and ability to use basic inspection tools and equipment (e.g. calipers, micrometers, gauges, etc.)
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• Working knowledge and experience with inspection methods, techniques, and protocols
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• Strong understanding of Engineering Mechanical Processes, Standard Drawings Conventions, Interpreting Drawing, Specifications and GD&T
• 5-10 years' experience hands-on experience with the ISO9100 and AS9100 Quality Management Systems Processes, especially in Production, Quality, and logistics
• Experience leading customer audits
• Project management, time management, problem solving and organization
• US citizenship required
• Vision exam is required prior to hire.
• Requirements are as follows:
• The General Vision Acuity Test shall be performed by an Oculist, Optometrist, or other professionally recognized person. The following requirements shall apply.
• Near Vision – Eyes meets Orthorater 8 (95% or Jaeger #2 at 12 inches)
• Far vision – Eyes meets Orthorater 4 (76%) or Snellen Chart 20/50
• Color Perception – 6 of 9 Orthorater plates

LICENSES, CERTIFICATES & OTHER REQUIREMENTS

• US or International citizenship or permanent residence status required depending on work location.
• Fluent English: reading and writing is required
• Pass Pre-hire Drug Screening
• Valid Driver's License
• Valid Auto Insurance

WORKING CONDITIONS
Productivity: Incumbents must perform work in an efficient, effective, and timely manner with minimal direction.
Mobility: Incumbents are required to participate in assigned physical activities which may include light lifting and sitting for prolonged periods of time.
Vision: Vision sufficient to read printed documents, computer screens, and observe behavior of others.
Environment: Typical office conditions, directly working Quality management team, working with the SMS team, and external customers.
Other Factors: Typical hours worked are Monday – Friday from 8:00 a.m. – 5:00 p.m. Incumbents may be required to work occasional extended hours and weekend overtime.
The employee frequently is required to use hands or finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; walk (approximately 1-2 miles a day); sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. Employee will occasionally drive long distances to and from various suppliers as needed. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to high.

BENEFITS:

• 12 days paid vacation first year, increasing with service years
• 10 days paid sick time
• 11 paid holidays
• Healthcare insurance available: Medical, dental, vision, STD, LTD, critical illness, life insurance for self and dependents
• 401k with match

Pay Range: $80,000 - $100,000 Annually. Please note that the salary information is a general guideline only. TRIGO ADR considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

Company Overview

TRIGO ADR Americas is the leader in the Aerospace & Defense Industry providing global Supplier Delivery Assurance, Supplier Development and Quality Management Services. Trigo provides a fully integrated service solution to optimize Supplier performance through an embedded "boots on the ground" business model to drive systemic changes that enhance Supplier Quality and Supplier Delivery performance. We work as an extension of our Customers to build and maintain supplier and customer collaboration to ensure improved results and provide visibility throughout the supply chain. Trigo's team of dedicated Delivery Assurance Specialists, Supplier Development Specialists, Supplier Quality Engineers and Program Managers support hundreds of Customers and are deployed to thousands of Suppliers worldwide focused on achieving On-Time and On-Quality Delivery results.

TRIGO ADR Americas is an Equal Opportunity Employer, including disabled and veterans, and may require US Citizenship for employment on certain defense contracts subject to ITAR restrictions. All qualified candidates will receive consideration. Except where otherwise provided by law, selection will be made without regard to, and there will be no discrimination because of race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, age, sexual orientation, gender identity, genetic information, membership or non-membership in an employee organization, or on the basis of personal favoritism or other non-merit factors.

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