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    Client Services Analyst - Chicago, United States - The Judge Group

    The Judge Group
    The Judge Group Chicago, United States

    1 week ago

    The Judge Group background
    Accounting / Finance
    Description

    Our client is currently seeking a Client Service Analyst with mortgage lending experience.

    This is a 6-month contract-to-hire opportunity that is hybrid to downtown Chicago.

    RESPONSIBILITIES:

    • Works closely with the business including other Business Process Analysts, CSMs, and India to identify and address inefficiencies, control gaps and enhance client deliverables.
    • Be the operational expert on escalations, process changes, fund level knowledge and impacts across other business groups.
    • Assist team with investigating and resolving inquiries and exceptions; serve as a subject matter expert for the team and business unit.
    • Close procedural gaps and enhance education across peer group.
    • Participates or leads efforts that impact a functional process, task or deliverable within a BAU team or across teams.
    • Demonstrates strong leadership skills when it comes to research and investigative processes on escalations or other client inquiries and be the spokesperson throughout.
    • Documents changes to internal processes and communicates to PS about those change.

    QUALIFICATIONS:

    • A College or University degree and/or relevant work experience is required.
    • 3-5 Years Industry experience or relevant senior client servicing role.
    • Prefers mortgage lending background.
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