Jobs
>
Remote

    Senior Consultant, Customer Success - Remote, United States - People

    People
    People Remote, United States

    2 weeks ago

    Default job background
    Full time
    Description

    is an AI-powered foundational data platform that helps customers unlock go-to-market success & growth by providing teams with solutions built specifically for their needs. Providing enhanced pipeline visibility, more actionable insights, and a single source of truth for all sales activities. 's unique dataset, consisting of trillions of sales activities, millions of deals, 160 million business contacts, and 69 approved patents related to AI-based business insights, sets the company apart. Companies such as Verizon, IBM Red Hat, Snowflake, Zoom, and Palo Alto Networks rely on their enterprise-ready, patented AI technology.

    At , we believe that people enrich the world around them in countless ways. We believe that the more time they spend applying their creativity, resourcefulness, and critical thinking to activities that matter most in their professional life, the more effective a professional they become. Our team is a diverse, outspoken group of creatives and critical thinkers, hyper-focused on driving change and growth. We embrace different. We applaud non-traditional career paths. We're inspired by people who have made processes their own.

    We're looking for a Sr. Consultant - Customer Success who will be responsible for the deployment, and product launch for some of our most strategic and largest customers, leveraging a consultative methodology to accelerate onboarding, minimize time to initial value, and enable customers to transform their business leveraging the platform.

    If you are a dynamic team player, a creative thinker who has fun tackling complex problems at scale, a strong relationship builder who thrives in a fast-paced environment, and are looking for a career-defining new challenge, we would love to hear from you

    Responsibilities

    • Define the initial customer experience post-sales and partner with sales and CSMs to drive the strategy & execution of launching at new customer accounts
    • Deliver targeted training and enablement programs to sales and marketing executives and managers to minimize ramp time and accelerate initial onboarding.
    • Develop & maintain relationships with key customer champions and executive (VP to C Level) stakeholders across Sales, Marketing, Operations, and Customer Success teams
    • Serve as a trusted advisor to the customer and internal GTM teams by translating complex operations and AI technology topics into digestible, business language.
    • Build strong relationships with Engineering, Product, Sales, Marketing, and Customer Success teams to facilitate cross-functional execution on all customer commitments.
    • Build customer advocates and partner with marketing to obtain customer references, testimonials, and case studies
    • Partner with product and engineering teams to prioritize customer requirements, drive improvements to maintain a competitive edge and contribute to the product roadmap
    • Always represent the brand and help grow the team and hire great talent

    Requirements

    • 3 to 6 years of relevant work experience
    • Experience working in a SaaS software company is preferred
    • Experience in Sales or Revenue Operations (Field Ops) managing processes such as forecasting, QBRs, territory design etc. is preferred
    • Basic proficiency with Salesforce and other SaaS CRM, Martech platforms is preferred
    • Experience delivering consultative engagements at a consultancy is a plus
    • Comfortable working in high-velocity environments and dealing with ambiguity
    • Ability to manage horizontally and vertically across internal and customer organizations
    • Ability to build and cultivate relationships across business and technical stakeholders
    • Experience navigating vast organizations across multiple stakeholders cross-functionally

    A reasonable estimate of on-target earnings (OTE) is $105,000 to $145,000. Additionally, regular employees may be eligible for commissions or bonus programs (target included in OTE), equity, and benefits. The range is subject to change. takes into wide range of factors when determining an individual's pay. These factors can include, skill set, training and experience, licensure and certifications, and location and metropolitan area.

    Headquartered in San Francisco, CA, is backed by Y Combinator and Silicon Valley's top investors, including ICONIQ Capital, Andreessen Horowitz, Lightspeed Venture Partners, Akkadian Ventures, and Mubadala Capital. is listed in the top 20 percent of Inc 5000 companies, is a regular leader in our key categories on G2, and is on the Forbes list of America's Best Startup Employers. For more information, please visit

  • vivenu GmbH

    Customer Success Manager

    2 weeks ago

    vivenu GmbH Remote, United States Full time

    Get onboard the vivenu rocket ship to revolutionize one of the most exciting industries and enable global and limitless event ticketing · About us · In 2018, we started vivenu with a bold mission: to transform the global event ticketing industry for good. Hundreds of thousands of ...

  • Applied Systems

    Customer Success Manager

    1 week ago

    Applied Systems Remote, United States Full time

    Job Description · Tarmika, a division of the worldwide leader in insurance technology, Applied Systems, Inc., is currently searching for a Customer Success Manager who will manage and create strong relationships with insurance agencies that are utilizing the Tarmika rating platfo ...

  • Reltio

    Director, Customer Success

    2 weeks ago

    Reltio Remote, United States Full time

    At Reltio, we believe data should fuel business success. Reltio's AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain master data management (MDM), and data products—transform siloed data from disparate sources into unified, truste ...

  • Security Innovation

    Manager of Customer Success

    3 weeks ago

    Security Innovation Remote, United States Full time

    Security Innovation is looking for a creative, energetic, and data-driven Customer Success Manager to join our team This is a player/coach role that will report to our Vice President of Global Sales. The Customer Success Manager will lead a team that best understands the needs of ...

  • FOLX Health

    Head of Customer Success

    3 weeks ago

    FOLX Health Remote, United States Full time

    Reporting to and working in close partnership with the COO, the Head of Customer Success will build and lead the Customer Success function for our employer business. · Our Company: · FOLX Health exists to be the leading health and wellness platform for LGBTQIA care, providing end ...

  • Turquoise Health

    Customer Success Associate

    3 days ago

    Turquoise Health Remote, United States Full time

    The Role · The Customer Success Associate (CSA) role is a critical position within the Turquoise Health Customer Success team, designed to prepare team members for advancement to the Customer Success Manager (CSM) role. CSAs are involved in key areas that bridge customer support ...

  • Mighty Networks

    Customer Success Manager

    4 weeks ago

    Mighty Networks Remote, United States Full time

    Company Overview · Mighty Networks is a software-as-a-service (SaaS) platform ushering in a new era of digital business built on community. Our SaaS platform serves brands, entrepreneurs, and creators building businesses powered by community—bringing their content, community, onl ...

  • Skillsoft

    Customer Success Manager

    3 weeks ago

    Skillsoft Remote, United States Full time

    · At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge. · OVERVIEW · We are ...

  • Boulevard

    Customer Success Manager

    3 weeks ago

    Boulevard Remote, United States Full time

    · Who is Boulevard? · Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. · Before launching in 2016, our founders spent months ...

  • AppOmni

    Customer Success Manager

    2 weeks ago

    AppOmni Remote, United States Full time

    About AppOmni · AppOmni is leading the cybersecurity and AI revolution. We created the category called SaaS security posture management (SSPM). And now, over 25% of the Fortune 100 and many global companies are using our platform to overcome challenges such as SaaS application at ...

  • HUMAN

    VP, Customer Success

    5 days ago

    HUMAN Remote, United States Full time

    HUMAN was founded in 2012 in a Brooklyn sci-fi bookstore by Tamer Hassan, Michael Tiffany, Dan Kaminsky, and Ash Kalb. Our humble beginnings led to the creation of the Human Defense Platform, the backbone of all our products that safeguards enterprises from sophisticated bots, fr ...

  • Arcadia

    Customer Success Manager

    1 week ago

    Arcadia Remote, United States Full time

    Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more informati ...

  • Amplemarket

    Customer Success Manager

    2 weeks ago

    Amplemarket Remote, United States Full time

    · What is Amplemarket all about? · Amplemarket's premise is that a lot of the playbooks used by B2B sales teams that worked 5 years ago don't cut it anymore. · In today's environment, sales teams need to have a tremendous amount of information about their prospects to decide whe ...

  • Helium 10

    Customer Success Manager

    2 weeks ago

    Helium 10 Remote, United States Full time

    About Us: · We're Helium 10, the leading Software company for Amazon sellers. We move fast, really fast, so we need someone who can keep up. We're experts at our craft (and if not, we become experts, fast) and we hold each other to a high standard. Why? We're shaping the future f ...

  • Thoropass

    Customer Success Manager

    2 weeks ago

    Thoropass Remote, United States Full time

    Working at Thoropass · At Thoropass, we are on a mission to transform an industry that's never been known for innovation, but we aren't letting that stop us. We love collaborating to come up with new ways to solve problems that would stump other teams, and we have created a workp ...

  • BioRender

    Customer Success Manager

    3 weeks ago

    BioRender Remote, United States Full time

    At BioRender, our mission is to accelerate the world's ability to learn, discover and communicate science. We are passionate about democratizing science communication in order to accelerate scientific discovery and understanding. We're looking for amazing people to help create th ...

  • Domino Data Lab

    Customer Success Manager

    2 weeks ago

    Domino Data Lab Remote, United States Full time

    Who we are · Domino Data Lab powers model-driven businesses with its leading Enterprise AI platform trusted by over 20% of the Fortune 100. Domino accelerates the development and deployment of data science work while increasing collaboration and governance. With Domino, enterpris ...

  • VSCO

    Customer Success Manager

    2 weeks ago

    VSCO Remote, United States Full time

    About VSCO · At VSCO, our mission is to nurture creativity so you can make it. We are a leading photo and video editor with a library of 200+ premium quality presets and tools, an easy-to-use video editor, and a curated collection of photography of all genres, styles and aestheti ...

  • Cleo

    Customer Success Manager

    3 days ago

    Cleo Remote, United States Full time

    Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterpr ...

  • JobGet

    Customer Success Associate

    3 weeks ago

    JobGet Remote, United States Full time

    JobGet is the Social Job Network for the Everyday Worker. We're the fastest-growing app for job seekers in the service industries. JobGet serves a massive and underserved population that traditionally has not been supported in growing their careers and financial well-being. · We ...