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    REMOTE Technical Support iOS Specialist - Denver, United States - Insight Global

    Insight Global
    Insight Global Denver, United States

    2 weeks ago

    Insight Global background
    Description


    We are looking to hire a Technical Support iOS Specialist for ~1-2 months to help take calls for an iOS MDM project.

    The company is going to be asking about 4500 employees to switch the email address associated with their Apple IDs and they expect some volume from that.

    They're going to start testing this out within just IT teams asap, then begin the mass roll-out starting in early-to-mid-March.

    The project is expected to taper off by end of May.

    Task is to help team members navigate on their iPhone to Settings > Profile > Sign-In & Security > update email address

    May need some password reset help

    Can leverage Bomgar/BeyondTrust app to remote in and help guide users

    Remote work - Can be located anywhere in continental US

    8-hour shift + 1 hour lunch

    Shift may start anywhere between 5am to 11am


    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

    We are an equal opportunity/affirmative action employer that believes everyone matters.

    Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

    If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
    .

    Required Skills & Experience

    Some/Limited Intune MDM/MAM experience

    iOS

    Customer Service skills

    ServiceNow ticketing system

    Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

    Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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