Jobs
>
Denver

    IT Service Desk Manager, US - Denver, United States - Janus Henderson Investors

    Janus Henderson Investors
    Janus Henderson Investors Denver, United States

    2 weeks ago

    Default job background
    Description
    Why work for us?
    A career at Janus Henderson is more than a job, it's about investing in a brighter future together .

    Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service.

    We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.

    Our Values are key to driving our success, and are at the heart of everything we do:
    Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust
    If our mission, values, and purpose align with your own, we would love to hear from you
    Your opportunity

    • Manage a team of service desk specialists, including recruitment, training, performance evaluation and professional development
    • Enhance end-user satisfaction by identifying and implementing process improvements to optimize ticket management and the performance of IT and Service Desk teams
    • Act as the primary point of contact for escalated issues and complex technical problems, providing guidance to team to track and resolve open issues while also documenting solutions to facilitate future troubleshooting efforts
    • Demonstrate strong IT Project Management skills, ensuring timely and successful project execution while also managing day-to-day operations
    • Monitor service desk performance metrics and KPIs to identify trends, areas for improvement, and opportunities for optimization utilizing tools such as; ServiceNow and PowerBi
    • Implement and enforce service desk policies, standards, and best practices to maintain a high level of customer satisfaction
    • Thrive in a "hands-on" environment, actively participating in day-to-day technical support activities with the service desk team and service desk customers
    • Conduct regular team meetings, performance reviews, and training sessions to foster a collaborative and high-performing culture
    • Implement, manage and govern Asset Management strategies and process to ensure adequate accounting of hardware assets
    • Participate as a Major Incident Manager on-call duty process (MIM) for P1 / P2 incidents
    • Carry out other duties as assigned
    What to expect when you join our firm

    • Hybrid working and reasonable accommodations
    • Excellent benefits, including medical, dental, vision, life, and disability coverage
    • Generous Holiday policies
    • Paid volunteer time to step away from your desk and into the community
    • Support to grow through professional development courses, tuition/qualification reimbursement and more
    • All-inclusive approach to Diversity, Equity and Inclusion
    • Maternal/paternal leave benefits and family services
    • Complimentary subscription to Headspace – the mindfulness app
    • Enjoy office wide engagement activities, team events, happy hours and more
    Must have skills

    • 2-4 years previous leadership experience in technical support environment leading technical teams required
    • Well-developed problem solving and critical thinking skills, with the ability to think creatively and thrive in a fast-paced environment
    • Strong verbal, written and interpersonal communications skills, with ability to communicate with all levels of end users including executives with clear and concise language and sense of urgency when necessary
    • Demonstrable ability to coach/mentor and lead service desk team members to increase knowledge, day to day operational efficiencies
    • Demonstrable understanding of Microsoft technologies including Windows OS desktop environment, Microsoft O365 application suite and Infrastructure technologies (Networking, Servers etc)
    • Ability to work independently as well as a good team player
    • Good interpersonal skills for leading staff, dealing with staffing issues and working with employees at all levels within the company
    • Excellent time management and planning skills – handling personal and team workload effectively, setting realistic and achievable targets and delivering those targets
    • Highly motivated and proactive with a passion for technology and technical detail with a can-do attitude. Act with urgency as appropriate
    • Willingness to show initiative and to seek and achieve improvements to processes and technology
    Nice to have skills

    • ITIL Certification
    • ServiceNow experience
    • Contact Center SaaS applications such as Five9's
    • Service Management
    • Investment firm knowledge
    • Knowledge of Apple IOS products
    Supervisory responsibilities

    • Yes
    Potential for growth

    • Mentoring
    • Leadership development programs
    • Regular training
    • Career development services
    • Continuing education courses

    You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.

    At Janus Henderson Investors we're committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from all backgrounds.

    Don't worry if you don't think you tick every box, we still want to hear from you We understand everyone has different commitments and while we can't accommodate every flexible working request we're happy to be asked about work flexibility and our hybrid working environment.

    If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at .

    Compensation information
    The base salary range for this position is $130,000 - $140,000. This range is estimated for this role. Actual pay may be different. This position will remain posted through May 3rd, 2024
    #LI-BM1, #LI-Hybrid

    Annual Bonus Opportunity:
    Position is eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company, department, team and individual performance.

    Benefits:

    Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits.

    To learn more about our offerings please visit the Why Join Us section on the career page here ) .
    Janus Henderson Investors is an equal opportunity / Affirmative Action employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

    Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee's job functions (as determined by Janus Henderson at its sole discretion).

    You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities.

    Applicants' past political contributions or activity may impact applicants' eligibility for this position.

    You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.

  • Homewood Denver DT Cvt Ctr

    Front Desk Manager

    3 days ago

    Homewood Denver DT Cvt Ctr Denver, United States

    Job Summary · The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Ma ...

  • Aimbridge Hospitality

    Front Desk Manager

    2 days ago

    Aimbridge Hospitality Denver, United States

    Job Summary · The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Man ...

  • Aimbridge Hospitality

    Front Desk Manager

    2 weeks ago

    Aimbridge Hospitality Denver, United States

    Job Summary · The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Man ...

  • Aimbridge Hospitality

    Front Desk Manager

    1 week ago

    Aimbridge Hospitality Denver, United States

    Job Summary · The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Man ...

  • Symmetry360

    front desk manager

    2 weeks ago

    Symmetry360 Denver, CO, United States

    A busy Massage Studio is looking for an exceptional business minded professional to round out the leadership team at our Denver Highlands location This dynamic, high performance leadership position offers growth opportunity and great benefits in a positive atmosphere that promote ...

  • TEKsystems

    Help Desk Manager

    3 hours ago

    TEKsystems Denver, United States

    RK is looking for someone to come in and provide leadership to there help desk team. This person will run a team of 4-5 people that will support the 4 locations here in Denver Metro. They will be needed to help come in and provide better processes. ServiceNow has been live in the ...

  • Homewood Denver DT Cvt Ctr

    Front Desk Manager

    1 week ago

    Homewood Denver DT Cvt Ctr Denver, United States

    Job Summary: · The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. M ...

  • Aimbridge Hospitality

    Front Desk Manager

    1 week ago

    Aimbridge Hospitality Denver, United States

    Job Summary · The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Ma ...

  • Aimbridge Hospitality

    Front Desk Manager

    1 week ago

    Aimbridge Hospitality Denver, United States

    Job Summary · The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Ma ...

  • TEKsystems

    Support Desk Manager

    4 days ago

    TEKsystems Denver, United States

    : · Our client is looking for someone to come in and provide leadership to there help desk team. This person will run a team of 4-5 people that will support the 4 locations of the organization. They will be needed to help come in and provide better processes. · ServiceNow has b ...

  • Aimbridge Hospitality

    Front Desk Manager

    1 week ago

    Aimbridge Hospitality Denver, United States

    Job Summary · The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Ma ...

  • Janus Henderson Investors

    IT Service Desk Manager, US

    2 weeks ago

    Janus Henderson Investors Denver, United States

    Why work for us? · A career at Janus Henderson is more than a job, it's about investing in a brighter future together . · Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and ...

  • Janus Henderson Investors

    IT Service Desk Manager, US

    2 weeks ago

    Janus Henderson Investors Denver, United States

    Why work for us? · A career at Janus Henderson is more than a job, it's about investing in a brighter future together . · Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, a ...

  • CACI International Inc.

    Integrated Service Desk Account Manager

    2 days ago

    CACI International Inc. Denver, United States

    Integrated Service Desk Account Manager - Day Shift (Clearance Sponsorship) · Job Category: Information Technology · Time Type: Full time · Minimum Clearance Required to Start: TS/SCI with Polygraph · Employee Type: Regular · Percentage of Travel Required: None · Type of Travel: ...

  • CACI International

    Integrated Service Desk Account Manager

    1 week ago

    CACI International Denver, United States

    Integrated Service Desk Account Manager - Day Shift (Clearance Sponsorship) · Job Category: Information Technology · Time Type: Full time · Minimum Clearance Required to Start: TS/SCI with Polygraph · Employee Type: Regular · Percentage of Travel Required: None · Type of Travel: ...

  • Crescent Hotels & Resorts

    Front Desk Manager

    1 week ago

    Crescent Hotels & Resorts Englewood, United States

    Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction. ESSENTIAL JOB FUNCTIONS: -Interview, hire, train, recommend performance evaluations, resolve problems, provide open co Manager, Front Desk Manager, ...

  • Bowman Williams

    IT Service Desk Manager

    2 weeks ago

    Bowman Williams Englewood, United States

    We are a Managed and Cloud Services Provider that has been proudly serving they NYC business community since 1995. Our clients are in a variety of industries which allows our team to work with many different technologies. Our team is almost 50 strong with an average tenure of ove ...

  • Aimbridge Hospitality

    Front Desk Manager Starting from $62K with bonus

    1 week ago

    Aimbridge Hospitality Denver, United States

    Job Summary · The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Man ...

  • Aimbridge Hospitality

    Front Desk Manager Starting from $62K with bonus

    1 week ago

    Aimbridge Hospitality Denver, United States

    Job Summary · The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Ma ...

  • Doubletree Denver-Cherry Creek

    Front Desk Manager Starting from $62K with bonus

    1 week ago

    Doubletree Denver-Cherry Creek Denver, United States

    Job Summary: · The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. M ...