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    IT Service Desk Manager - Englewood, United States - Bowman Williams

    Bowman Williams
    Bowman Williams Englewood, United States

    2 weeks ago

    Default job background
    Description
    We are a Managed and Cloud Services Provider that has been proudly serving they NYC business community since 1995. Our clients are in a variety of industries which allows our team to work with many different technologies. Our team is almost 50 strong with an average tenure of over 3 years.
    Due to continued growth, we are looking to bring on an IT Service Desk Manager (MSP). This is a full-time, permanent role with a hybrid WFH schedule.

    As an IT Service Desk Manager (MSP), your role will be to coordinate team schedules, ensure timely service delivery, monitor team efficiency, and manage client relationships.

    Previous MSP experience is required

    IT Service Desk Manager (MSP) Experience and Requirements:
    Managing IT teams (5-10 technicians)
    Strong knowledge of IT infrastructure, including servers, networks, and cloud-based systems
    Excellent communication and customer service skills
    Ability to prioritize, manage multiple tasks, and enforce SLA requirements
    Produce KPIs, and CSAT reports to monitor improvements in service delivery and report to the executive team
    Proficiency in service management solutions, such as ConnectWise Manage, ConnectWise Automate, BrightGauge, and other reporting tools.
    Bachelor's degree in IT, Computer Science, or a related field
    Industry certifications, such as ITIL or CompTIA, are a plus
    Experience with project management (PMI) methodologies is also a plus
    Health Insurance
    Hybrid WFH
    Quarterly reviews for bonuses and salary increase
    PTO + Paid Holidays
    Paid Training
    Certification Reimbursement
    Opportunity Location

    New York, NY
    Proposed Salary

    $100,000 - $110,000
    Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers.

    Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

    #J-18808-Ljbffr
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