F-35 Help Desk Specialist - Arlington, United States - General Dynamics Information Technology

General Dynamics Information Technology Arlington, United States

1 week ago

General Dynamics Information Technology background

Description

REQ#:
RQ168085

Public Trust:

None Requisition Type:
Regular Your Impact Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense's mission to keep our country safe and secure. Job Description Transform technology into opportunity as a Help Desk Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Help Desk Specialist, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Help Desk Specialist joining our Joint Strike Fighter (JSF) F-35 IT programin Arlington, VA.

The Joint Strike Fighter (JSF) F-35 IT program support contract provides knowledge-based, information assurance and cybersecurity IT services to the F-35 Lightning II Joint Program Office (JPO).

Our services include program management, enterprise performance management, enterprise architecture, implementation of emerging capabilities and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training.

HOW OUR HELP DESK SPECIALIST WILL MAKE AN IMPACT:

Provide technical assistance to computer users.
Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Responds to and diagnoses problems through discussion with users.
Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps.
Supervises operation of help desk and serves as focal point for customer concerns.
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks, and monitors the problem to ensure a timely resolution.
Provides second-tier support to end users for either PC, server, or mainframe applications or hardware. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
Simulates or recreates user problems to resolve operating difficulties.
Recommends systems modifications to reduce user problems.

WHAT YOU'LL NEED TO SUCCEED:

Security Clearance Level: Secret clearance

Required Experience: 5 years

Required Certifications: Security+ CE and AZ-900 - Microsoft Azure Fundamentals certifications.
Education: BS/BA degree in Computer Science, Information Sciences, or related IT discipline

Allowable Substitution:
6 years of work experience with an AA/AS Degree.

Required Technical Skills: 5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer.

Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate.
Experience with Remedy/Help Desk Management Systems.
Progressive experience in the management of a technical support team.
Experience developing and providing Service Level Agreements and Help Desk deliverables.
Location: Onsite in Arlington,

VA GDIT IS YOUR PLACE:
* 401K with company match

Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays Work Requirements

cls-1{fill:

none;stroke:
#5b6670;stroke-miterlimit:10;stroke-width:2px} Years of Experience 5 + years of related experience * may vary based on technical training, certification(s), or degree

cls-2{fill:

none;stroke:
#5b6670;stroke-miterlimit:10;stroke-width:2px} Certification CompTIA - Security+ CE - CompTIA Travel Required Less than 10%

cls-3{fill:

none;stroke:
#5d666f;stroke-miterlimit:10} Citizenship U.S. Citizenship Required Salary and Benefit Information The likely hourly rate for this position is between $ $41.40. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. View information about benefits and our total rewards program. About Our Work We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Mobility/service Desk Specialist

3 weeks ago

General Dynamics Information Technology Arlington, United States

Type of Requisition: · Regular · Clearance Level Must Currently Possess: · Secret · Clearance Level Must Be Able to Obtain: · Secret · Suitability: · Public Trust/Other Required: · Job Family: · Help Desk · Job Qualifications: · **Skills**:Customer Service, Help Desk Operations, ...
Front Desk Administrative Specialist

3 weeks ago

Arlington County, VA Arlington, United States

**Position Information**: · The Arlington Economic Development (AED) is seeking an organized, flexible, and proactive **Front Desk Administrative Specialist** to support administrative operations and the senior leadership team. The position will serve as the primary contact for d ...
Help Desk Specialist

3 weeks ago

CSZ Net Inc Washington, United States

**Hi,** · **Please let me know your interest in the below position.** · **Role: Helpdesk Specialist** · **Location: Washington, DC** · **Duration: 12 months contract** · **Job ID: OCTO -DCPS Helpdesk Specialist Journeyman · ** · **Client: DC Govt, Agency: OCTO,DCPS** · **Intervie ...
IT Help Desk Specialist

3 weeks ago

MPower Staffing & Consulting Washington, United States

**IT Help Desk Specialist** · **Washington, DC (100% On-site)** · **24+ Months** · **Responsibilities**: · - Responds to and diagnoses problems through discussion with users. · - Ensures a timely process through which problems are controlled, including problem recognition, resear ...
Help Desk Specialist

2 weeks ago

Computer World Services Washington, United States

Company Overview · Computer World Services Corp (CWS) provides comprehensive Mission Critical and Enterprise Information Technology services and support to the Federal Government. CWS strives to promote a work environment where our professionals feel empowered, engaged, and part ...
Help Desk IT Specialist

2 weeks ago

MOMENTUM Washington, United States

**Welcome to the Momentum Family** · Momentum is not just our company name; it is the highest value we deliver to our customers. We are a rapidly growing technology company delivering innovative technology, engineering, and intelligence solutions across the DoD sector. The effort ...
Help Desk IT Specialist

3 weeks ago

MOMENTUM Washington, United States

**Welcome to the Momentum Family** · Momentum is not just our company name; it is the highest value we deliver to our customers. We are a rapidly growing technology company delivering innovative technology, engineering, and intelligence solutions across the DoD sector. The effort ...
Help Desk Specialist

3 days ago

DKW Communications Washington, United States Part time

**Come Join Our Team **DKW Communications, Inc. (DKW) is a government contractor providing professional and technical services to various government agencies i.e. defense, law enforcement and security. DKW was recently named a Top Workplace in Washington Post Top Workplaces Cultu ...
Help Desk Specialist

1 day ago

American Humane Washington, United States

American Humane seeks a highly motivated self-starter with superb attention to detail, excellent time management skills, and outstanding communication skills to serve as our Help Desk Specialist with our IT team. This position will be hybrid; the person will work both remotely an ...
Help Desk Support Specialist

2 days ago

Delaware Nation Industries Arlington, United States

**Overview** · DNI is providing Manpower and IT Support for the Navy Joint Strike Fighter Program in Crystal City, VA. We are currently interviewing for a Helpdesk Specialist / Desk side support to support this initiative in an enterprise-level work environment. · **Responsibilit ...
Help Desk Specialist

2 days ago

ITC Federal, Inc. Washington, United States

Overview: · **JOB TITLE**: Computer Support Specialist (Tier I Help Desk) - Top Secret Required · **GOVERNMENT AGENCY**: DOJ NSD - National Security Division · **POSITION INFORMATION**: Full-Time Position; Government contractor supporting DOJ NSD · **LOCATION**: Washington, DC (o ...
Help Desk Specialist

9 hours ago

The Tatitlek Corporation Washington, United States

Overview: · **ESSENTIAL DUTIES AND RESPONSIBILITIES**: · - Performs service request management utilizing the NASA Facilities Help Desk software, IBM Tririga, and other provided software to receive, register, and process service requests for facilities support services. · - Opens, ...
Help Desk Specialist

1 week ago

Computer World Services Washington, United States

Company Overview · Computer World Services Corp (CWS) provides comprehensive Mission Critical and Enterprise Information Technology services and support to the Federal Government. CWS strives to promote a work environment where our professionals feel empowered, engaged, and part ...
Help Desk Specialist

1 week ago

Tria Federal (Tria) Washington, United States

**Client Site**: · Washington, DC · Full Time · Ability to obtain & maintain a Public Trust * · - _US Citizenship and the ability to obtain and maintain the clearance level stated above are required for this specific opportunity. Tria Federal (Tria) is unable to sponsor at this t ...
Help Desk Specialist

1 week ago

Avineon, Inc. Washington, United States

**Role and Responsibilities** · - Perform troubleshooting to diagnose and resolve problems (e.g., repair or replace parts, debugging, etc.) · - Log all requests and resolution status in a designated system. · - Perform administration services such as creating, changing, and delet ...
Help Desk Specialist

1 week ago

C2Engineer, Inc. Washington, United States

Job Overview: · **Must be able to get a Government Clearance and pass background check.** · **Responsibilities**: · **Duties**: · - Manage the Service **Desk** which receives an average of 20,000 annual incidents and service requests from ~2'000 **users**: · - Develop and impleme ...
Help Desk Specialist

1 week ago

Hepburn and Sons, LLC Washington, United States

Overview: · The Navy Modernization, Planning and Sustainability Division, Naval Sea Systems Command (NAVSEA) 09, is responsible for providing the Fleet and modernization stakeholders with modernization policies; Ship Change Document (SCD) processes and approvals; Navy Data Enviro ...
Help Desk Staff/ Specialist

2 weeks ago

PBG Consulting Washington, United States

**Title**: Helpdesk Staff/Specialist · **Location**: Onsite Washington, DC · **Key Responsibilities**: · - This vital position is responsible for providing direct support to end users onsite and remote, and tracking all Help Desk metrics every week, including some new/open incide ...
Help Desk Specialist Ii

2 weeks ago

NuAxis Innovations Washington, United States

**We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.** · **Technology is our Passion. People are our Purpose.**. · We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We w ...
Help Desk Support Specialist

1 week ago

ManTech Washington, United States

**Secure our Nation, Ignite your Future** · Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At **ManTech,** you'll help protect our national security while working on innovative projects that offer oppor ...