Help Desk Support Specialist - Washington, United States - ManTech

ManTech
ManTech
Verified Company
Washington, United States

4 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Secure our Nation, Ignite your Future


Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first.

At
ManTech, you'll help protect our national security while working on innovative projects that offer opportunities for advancement.


Currently,
ManTech is seeking a motivated, career and customer-oriented
Help Desk Support Specialist to join our team in the DMV area.

We have opportunities in the
Washington, DC area as well as
Northern Virginia and Maryland. If you are looking for an opportunity in any of those locations, we encourage you to apply. This is an
onsite position.


Responsibilities include but are not limited to:

  • Possess familiarity with the ICON Knowledge Base, ITIL processes, and service delivery, capturing and implementing changes to knowledge articles and processes.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions, determining the best solution based on the issue and details provided by customers.
  • Walk customers through the problemsolving process and direct unresolved issues to the next level of support; provide accurate information on IT products or services; record events, problems, and their resolution in logs; and followup and update customer status and information.
  • Provide feedback and suggestions from customers to the appropriate internal team, analyzing and recommending process improvements in the help desk functional environment.
  • Use their knowledge and ability to interface with and aid in the resolution of complex issues with remote staff and internal Tier 3 Technicians.

Basic Qualifications:


  • 2 Years of relevant job experience.
  • DoD m
  • IAT Level II Certification must be obtained within 6 months of commencing work on the

Task Order:
CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP

  • Possess a High School Diploma or equivalent.

Preferred Qualifications:


  • Relevant industry standard certifications such as A+ or Security+.
  • Experience with help desk systems such as Atlasian (Confluence/Jira) or ServiceNow.
  • Bachelors degree in an ITrelated field.

Clearance Requirements:


  • This role requires an active
    TS/SCI clearance

Physical Requirements:


  • Must be able to be in a stationary position more than 50% of the time
  • Must be able to communicate, converse, and exchange information with peers and senior personnel
  • Constantly operates a computer and other office productivity machinery, such as a computer
  • The person in this position frequently communicates with coworkers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations
  • The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer.

We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

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