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    Field Service Engineer - Rochester, United States - AMETEK

    AMETEK
    AMETEK Rochester, United States

    3 weeks ago

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    Description

    Ametek, Inc.

    Job description: Field Service Engineer Rochester NY

    About Us:

    At AMETEK, we dont just manufacture market-leading electronic instruments and electromechanical devices we are using innovation to make the world a better place; technology to improve lives; and talent to solve challenges that matter.

    Job Summary:

    AMETEK Power Instruments is seeking a Field Service Engineer to offer aftermarket support for our Electronic Instruments used in the electric utility and industrial markets.

    The Field Service Engineer is responsible for providing customers with technical support related to the application and use of our products. They also provide solutions to technical concerns on the assigned products both on and off a customers site by performing repairs, calibration, and maintenance.

    Key Responsibilities:

    Provide technical support for Power Instruments products via phone, email, video conference and on-site service.

    Set up and test products to duplicate and verify customer reported issues

    Document product defects and liaise with product management, engineering and the customer

    Provide customers with quotations for spare parts, repairs, upgrades, field service and training

    Travel to customer sites and perform installation, commissioning and training on all products

    Generate field service reports

    Create training material for assigned products

    Generate, process and analyze Return Material Authorizations (RMAs) and provide customers with detailed report of findings

    Repair and calibrate equipment as needed

    Construction of service test fixtures

    Assist the sales and product management teams with customer presentations and demonstrations

    Provide backup support for the sales application team on technical specification review and generation of product quotes

    Enter and process spare parts and field service orders

    Other service related duties as required

    Minimum Qualifications:

    Associate Degree, Electronics with 3-5 or more years experience servicing industrial electric equipment such as meters as well as trouble shooting

    Understanding of and ability to use trigonometry and algebra to solve problems

    Ability to read and interpret schematic diagrams

    Understanding of various communication topologies and protocols; Ethernet, RS-232, RS-485, Dial-up Modem

    Strong user of MS Excel as a data analysis tool; formula writing

    Ability to configure PC hardware/software for Ethernet and Serial communication

    Desired Qualifications:

    Bachelors degree, Electrical Engineering or Electrical Engineering Technology preferred

    Strong written and verbal communication skills

    Desire to learn and understand how things work

    Organized and detail oriented

    Self-motivated requiring minimal direction

    Strong aptitude for problem solving

    Whats in It for You:

    Competitive compensation, holiday pay, and paid time off

    Great benefits package that includes health, vision, and dental insurance

    401(k), plus matching

    Flexible spending accounts (FSAs), health savings account (HSA) with AMETEK contribution, life insurance, disability insurance, and family medical leave

    Employee referral program

    Tuition reimbursement program

    Employee assistance program

    Exciting, fast-paced environment where you could make a true impact

    Opportunities for career advancement within our business unit and across all other AMETEK business entities

    Additional Details:

    Up to 25% - 50% travel may be required:

    Location Information:

    This position is located in Rochester, NY, the headquarters for AMETEK Power Instruments

    Rochester will allow you to experience the four seasons. The city has multiple parks and more than 100 miles of trails. You can bike, hike, paddleboard, fish, ski, snowboard, and snow shoe there are activities for everyone all year long. Rochester is home to the Strong National Museum of Play which offers interactive exhibits that provide entertainment and nostalgia for attendees of all ages. There are also options to visit a photography museum, listen to live music, walk around public markets and the historic Erie Canal, relax at the botanic gardens, visit the beach, take a lighthouse tour, attend a lilac festival, the annual jazz festival and explore a planetarium. No matter the weather, youll be able to entertain the whole family.

    To learn more about our company and our job opportunities, visit us at:

    To learn more about the business unit youll be joining, visit us at:

    Power Instruments:

    #LI-Onsite

    #LI-CK1

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