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    Customer Service Engineer/Field Service Engineer - Rochester, United States - QED TECHNOLOGIES INTERNATIONAL LLC

    QED TECHNOLOGIES INTERNATIONAL LLC
    QED TECHNOLOGIES INTERNATIONAL LLC Rochester, United States

    3 weeks ago

    Default job background
    Description
    Plans and performs activities concerned with installing, training, operating, and maintaining equipment.

    Acts as an interface with QED customers to include providing remote support, on-site support, and provides training to our customers.

    Main Duties and Responsibilities include the following. Other duties may be assigned.

    • Installs new equipment at customer's facility to ensure full functionality according to defined specifications.
    • Installs software and hardware upgrades at customer's facility.
    • Provides post-service/install trip reports to QED.
    • Provides remote and on-site technical assistance to help troubleshoot, diagnose, and repair equipment, including international and after hours support on occasion. Provides and part numbers are details to Operations to have work quotes issued.
    • Provides internal and external reports/documents installations and service visits.
    • Conducts training on the safe operation of the equipment and demonstrates skills to customers.
    • Root cause analysis to determine source of problem, and recommends repair, replacement, or other corrective action.
    • Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer. Effectively communicates with customers regarding machine performance and problem resolution.
    • Perform process qualification routines including standard performance tests and preventative maintenance visits

    Minimum requirements:
    Education and/or Experience Bachelor's degree (B.S.) in Electrical Engineering, Engineering Technology, or a related field. Or three to five years of related experience and/or training in CNC machine maintenance and electrical.

    Computer SkillsTo perform this job successfully, an individual should have knowledge of some of the following:
    Machine control software; CNC control software; MS Office (Excel, PowerPoint, Word). Other Skills and Abilities Excellent written & oral communication skills are required.
    High level of professionalism.
    Ability to work independently.
    Experience in the Optics field a plus (not required). Travel - Approximately 50% travel is currently required to perform the essential function of this position Preferred location: Rochester, NYApply online at

    Minimum Salary: 62,000
    Maximum Salary: 98000

    Salary Unit:
    Yearly
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