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    Desktop Support Staff - Orlando, United States - Just Write Inc

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    Job Description

    Job Description

    Desktop Support Staff

    Summary: Desktop Support Staff play a crucial role in providing frontline support to end-users within Miami-Dade County, ensuring that their desktop computers and software function efficiently and that technical issues are promptly resolved.

    Responsibilities:

    • Provide technical support to end-users, addressing hardware and software issues.
    • Install, configure, and troubleshoot desktop computers, peripherals, and software applications.
    • Respond to helpdesk requests and resolve technical issues in a timely manner.
    • Assist in the maintenance of IT inventory and documentation.
    • Collaborate with IT teams to escalate and resolve complex technical problems.

    Qualifications:

    • High school diploma or equivalent (associate's degree or certifications are a plus).
    • Previous experience in desktop support or a related field is preferred.
    • Proficiency in operating systems (Windows, macOS) and common office software.
    • Strong problem-solving and customer service skills.
    • Effective communication and interpersonal abilities.


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