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- Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
- Refrain from using cell phones for personal reasons in public spaces or patient care areas
- Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
- Offer patients and guests priority when waiting (lines, elevators)
- Work on improving quality, safety, and service
- Respect cultural and spiritual differences and honor individual preferences.
- Respect everyone's opinion and contribution, regardless of title/role.
- Speak positively about my team members and other departments in front of patients and guests.
- Value the time of others by striving to be on time, prepared and actively participating.
- Pick up trash, ensuring the physical environment is clean and safe.
- Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
- Acknowledge wins and frequently thank team members and others for contributions.
- Show courtesy and compassion with customers, team members and the community
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Behavioral Health Consultant - Cincinnati, United States - TriHealth, Inc.
Description
Job Overview:
The purpose of this position is to serve as part of the ambulatory treatment team providing behavioral health consultation and direct service to patients and families.
Duties include consultation, assessment, brief individual/family/group counseling/psychotherapy, education, prevention, medical exam room-based intervention, referral and service coordination with other community agencies and programs.
Assist with program development and evaluation as directed.Perform other clinical, administrative, educational and/or research duties (commensurate with training and ethical scope of practice) as needed and directed.
Job Requirements:
Master's Degree
Licensed Independent Social Worker; (LISW)
Licensed Independent Social Worker or (LPCC)
Licensed Professional Clinical Consultant
Generalist knowledge of a wide variety behavioral health conditions and evidence based treatment modalities to serve diverse groups of patients across the lifespan
Must be able to work in a team based integrated brief treatment model
Up to 1 year experience Professional Clinical Social Worker or Clinical Consultant
Job Responsibilities:
Provides behavioral health services including consultation, brief assessment, and evidence-based treatment in an ambulatory care medical setting, including brief clinical interview, administration and scoring of standardized assessment tools, clinical diagnosis of behavioral health conditions, psychotherapy/counseling and supporting documentation.
Develops and maintains a collaborative relationships with the primary care physicians, ambulatory practice team, other behavioral health team members, patients and families to include, providing behavioral health education to staff, patients and families in individual and group settings.
Works collaboratively with community mental health providers and community support services to develop, provide and support a continuum of care for patients.
Works collaboratively with the primary care team to provide referral, case management and follow up services for patients with behavioral health needs to include, engaging patients, initiating referrals, addressing barriers to care and follow-up.
Provides accurate and timely documentation in Epic, Agility or other authorized electronic health records to support the identification and treatment of patient's psychosocial and/or behavioral health needs.
Works collaboratively to assist in monitoring the behavioral health program and identifying areas for improvement. Participates in meetings and quality improvement activities, continuing education and serve as a member of committees, as requested.
Other Job-Related Information:
Incumbent must be an independently licensed clinical social worker or Licensed Professional Clinical Consultant and experienced in providing consultation, assessment and treatment of behavioral health problems for patients across the life span and willing to work in a fast paced team based practice.
Working Conditions:
Climbing - Occasionally
Concentrating - Consistently
Continous Learning - Consistently
Hearing:
Conversation - Consistently
Interpersonal Communication - Consistently
Kneeling - Rarely
Lifting <10 Lbs - Occasionally
Lifting 50+ Lbs - Rarely
Lifting 11-50 Lbs - Rarely
Pulling - Occasionally
Pushing - Occasionally
Reaching - Frequently
Reading - Consistently
Sitting - Frequently
Standing - Frequently
Stooping - Occasionally
Thinking/Reasoning - Consistently
Use of Hands - Frequently
Color Vision - Consistently
Walking - Consistently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members.
Serve:
ALWAYS...
Excel:
ALWAYS...
Respect:
ALWAYS...
Value:
ALWAYS...
Engage:
ALWAYS...
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