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Simi Valley

    Customer Relations Specialist - Simi Valley, United States - Oxnard Executives

    Oxnard Executives
    Oxnard Executives Simi Valley, United States

    1 week ago

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    Description

    Job Description

    Job Description

    As an Entry Level Customer Relations Specialist, you will play a supportive role in building and maintaining positive relationships with customers on behalf of our clients. This position combines exceptional customer service with a direct sales focus, aiming to understand customer needs and promote our clients products and services. The successful candidate will be adept at communication, problem-solving, and have a proven track record in achieving sales targets.

    Responsibilities:

    • Present and explain our products/services to prospects, highlighting the benefits and features
    • Listen to customer needs and tailor your sales approach to meet their requirements.
    • Identify and understand customer needs to effectively promote and sell products or services directly.
    • Meet or exceed sales targets by employing effective sales techniques and strategies.
    • Collaborate with the sales team to maximize cross-selling and upselling opportunities.
    • d alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts, and file documents
    • Follow communication procedures, guidelines, and policies
    • Take the extra mile to engage customers

    Qualified candidates:

    • Must possess excellent interpersonal communication skills
    • Maintain a high level of professionalism & integrity
    • Experience with public speaking for presenting to groups a plus
    • 4-year degree preferred, not required
    • 1-2 years of customer service
    • Demonstrated leadership ability. Sales and Marketing experience is not required
    • Demonstrated critical thinking and problem-solving skills

    #LI-Onsite

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