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Ann Arbor

    Representative-Customer Service - Ann Arbor, United States - Domino

    Domino
    Domino Ann Arbor, United States

    1 week ago

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    Description

    **Job Details**

    **Summary:** Processes orders, prepares correspondence and fulfills customer needs to ensure customer satisfaction. Cross-trains in other administrative areas. Practices safe work practices.

    **RESPONSIBILITIES AND DUTIES**

    **(50%) Order Processing**

    Process and verify store orders received through Pulse (electronic ordering system)

    Provide courtesy reminder calls to stores that have not placed order by cut-off times

    Prepare billing for order add-ons and pickups

    Prepare all paperwork for loading and production (using Access program); run any pertinent reports, dough maps

    Prepare route packages for drivers to include invoices, keys, credit requests, D&S paperwork, COD requests, alarm codes, and any necessary communications to the stores

    Coordinate and disseminate corporate, marketing and other company information to the stores

    Assist with routing of trucks where applicable

    **(20%) Customer Service**

    Receive and resolve customer requests, concerns and complaints

    Contact stores to advise them of any changes to routing schedules; weather or production delays, etc.

    Answer and route all departmental calls

    **(10%) Clerical Support**

    Maintain filing system for invoices, reports and other customer related information

    Maintain customer contact list

    Update or add new store information in order management system (Domicas)

    Provide clerical support to other departments as needed

    **(5%) Credit Process**

    Process credits for the Domino's Pizza stores

    Code credits for delivery accuracy using credit tracking program

    Coordinate credit requests with appropriate departments for further research

    Process special orders/pick-ups

    (**15%**) **Additional Administrative Duties as Assigned**

    *This position cross-trains in various administration functions. Additional responsibilities will be assigned as needed. Responsibilities include:*

    General Accounting

    Assist with accounts payable

    Assist in generating weekly keys

    Provide back-up to payroll administrator

    Assist with accounts receivable and past dues

    Inventory

    Perform inventory counts and reconcile ICL

    Order vegetables products

    Maintain vendor credits, working with WRC to obtain accurate credits

    **Qualifications**

    **QUALIFICATIONS**

    High School diploma or GED

    2-3 years of Customer Service experience

    Excellent communication and organizational skills

    Ability to handle multiple tasks

    Strong knowledge of Microsoft Office software

    1-2 years bookkeeping or general accounting experience preferred

    **Additional Information**

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