Director - Global IT Provider Management - Waltham, United States - Evident

Evident

Verified Company

Waltham, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job ID #: 1646- Company: Evident- Posting Date: Apr 23, 2024
Working Location:MASSACHUSETTS, WALTHAM; MASSACHUSETTS, LITTLETON; MASSACHUSETTS, SOUTHBOROUGH; MASSACHUSETTS, WESTBOROUGH**Are you looking for a company that cares about people's lives and health, including yours? At EVIDENT, we help make people's lives healthier, safer and more fulfilling, every day.

Let's inspire healthier lives, together.

Evident's Global IT Provider Manager plays a pivotal and strategic role in streamlining IT operations, enhancing productivity, and delivering business value by partnering with external service providers to deliver global IT services with excellence.

Job Duties:

Oversee the transition and integration of outsourced operations, ensuring mínimal disruption to business processes and maintaining high quality standards.
Develop and implement IT sourcing strategies that align with Evident's goals and objectives, ensuring costeffectiveness and efficiency in operations.
Manage relationships with IT sourcing partners to ensure compliance with contractual obligations, maintaining open lines of communication for feedback and continuous improvement.
Lead operational governance; monitor and assess the performance of outsourcing partners against agreedupon metrics and KPIs, implementing corrective actions as necessary to address any deficiencies.
Measure, track, report and evaluate performance to agreed SLAs and undertake necessary corrective actions with the vendors if deficiency in service delivery is detected.
Conduct risk management activities related to outsourcing, including identifying potential risks, developing mitigation strategies, and preparing contingency plans for critical outsourced functions.

Job Requirements:

Vendor Management specifically working with a top tier offshore IT provider
Cross cultural communications ability to successfully foster a collaborative work environment with internal teams and external service providers that transcends geographical and cultural barriers
Risk Management development of contingency plans to mitigate IT service disruptions and maintain operational continuity and protecting the quality of work delivered
Strong negotiation, management, influencing, and decisionmaking skill

Experience/ Education

10+ years demonstrated experience in managing external outsourcing partnerships, specifically top tier offshore providers delivering global technology services across Applications, Infrastructure, and Cyber Security
Strong experience in Project Management methodologies, certification a plus

We realize work isn't just a job to you.
It's a big part of your life, but not the only part.

That's why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.

Posting Notes:
|| United States (US) || Massachusetts (US-MA) || Waltham ||