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    Support Officers - Dallas, TX, United States - Yoh

    Yoh
    Yoh Dallas, TX, United States

    3 weeks ago

    Default job background
    Description
    Yoh has an immediate , 12 month contract opportunity as a T echnology Support Specialist at a major Accounting Firm (Big Four) OnSite to report to their office in Dallas, TX
    Max hourly rate $23/hr.
    Approximately 1-3 plus years of experience in support of IT products
    The On-site Technology Support (OSTS)

    Technician provides high-level technical support, guidance and advice to Company personnel in one or more of the following areas:
    networking, telecommunications, and/or high-level technical support - in accordance with Firm policy.

    The candidate should have a background performing in person support in a highly professional environment and possess very strong customer interfacing skills.


    Act as a sub-area or national resource in On-site (OSTS) applying technical knowledge to develop and implement solutions to complex technology issues.

    Apple MacBook support and troubleshooting.
    Apple iOS and Android device support; setup and configuration.
    Anticipate and respond to complex technology support issues.
    Strong knowledge and understanding of Win10, Office 365.
    Excellent customer service skills, meeting with users in person to resolve complex technology issues.
    Ability to perform root cause analysis to quickly recover from service interruptions and to prevent recurring problems.
    Facilitate the implementation and support of defined Company Technology solutions.
    Coordinate, track, and maintain inventory.
    Document and track the status of inquiries coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now
    Perform software and Firmware upgrades and testing as needed or part of an initiative or project.

    Use root-cause analysis, and troubleshooting at the operational level, work to proactively identify technical and support problems and solutions to prevent future occurrence.

    Participate in postmortem analysis of significant projects or events, sharing best practice techniques and solutions.
    Familiar with Yammer, SharePoint and other collaboration tools.
    Provide technical guidance and consult with Company customer stakeholders.
    Degree in Computer Science or a related discipline; or equivalent work experience in IT Support
    Approximately 1-3 plus years of experience in support of IT products
    Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications
    Ability to simultaneously work on multiple projects or assignments in a fast-paced and highly challenging environment
    Excellent Customer Service skills.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Visit to contact us if you are an individual with a disability and require accommodation in the application process.

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