IT Field Support Specialist I - Fort Meade, United States - FiveTwelve, LLC

FiveTwelve, LLC Fort Meade, United States

4 weeks ago

Description

Job DescriptionThe Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment.

Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.
Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipmentInstall and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cablingMaintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systemsFollow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentationSupport network upgrade projects or initiativesSupport end-user connectivity needsRequirementsMinimum education and experience level: High school/GED and a minimum of four (4) years of experience

Equivalent education and experience:
Associate's degree and two (2) years of experience.

Must have one of the following 8570 certifications:
A+ CE, NET+ or Sec+Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals.

Well-versed in installing windows, software, applications, antivirus and patchesDemonstrated ability to read and understand technical manuals and schematicsExpertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)Able to manage time and priorities effectivelyAble to work efficiently with minimal supervisionProficient in working with end-users remotelyDemonstrated expertise in Microsoft Windows 7 and 10Familiar with Active Directory security and policiesExcellent analytical and problem solving skillsOutstanding communication skills to relate with team members and support workersMust to be able to lift 50 lbs.

Must be able to rive company vehicle.
Must be available to work some 8 hour shift between the hours of 6am-6pm, as determined by management.

Required Clearance:
Candidate must have a TS/SCI polygraph clearanceBenefits

PTO:
Our variable PTO plan lets you decide the amount that's best for you. Choose as few as 2 weeks or as much as 6 weeks.

Holidays:
10 annually401k: 5% Company match; fully-vested from Day 1

Quarterly Bonus:
Totaling 2.5% of your base salary annuallyPay for any extra hours in cash or comp timePay for unused holidays or comp time

Training Budget:
Up to $5,250 annuallyCell Phone/

Internet Allowance:
Monthly reimbursement up to $75Gym/

Health Club Membership:
Monthly reimbursement up to $50

Personal Technology Allowance:
Up to $500 annually

Cool Logo Wear:
At least $100 annually

Health Insurance:
Provided through CareFirst Blue Cross/Blue Shield. Three plans to choose from

HSA Silver, HMO Platimun, PPO Platimum.

FiveTwelve covers 80% of the premium for employees and their dependents.

Dental and Vision Insurance:
Provided through CareFirst Blue Cross/Blue Shield. FiveTwelve covers 100% of the premium for employees and their dependents.

Short Term and Long Term Disability:
FiveTwelve pays 100% of premium

Referral Bonus:
Up to $10,000 for fully-cleared referrals

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