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    Branch Manager - Baltimore, United States - Sixt Rent a Car LLC

    Sixt Rent a Car LLC
    Sixt Rent a Car LLC Baltimore, United States

    1 week ago

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    Description

    As a Branch Manager, you will be responsible for the growth and profitability of your very own operation, while ensuring that we are providing first class experience. As an essential part of the team, you will be responsible for the development of your branch while driving profitability as you train and develop your staff

    **Key Tasks and Responsibilities**

    Ensure the effective process of all types of car rental transactions

    Provide exemplary customer service and issue resolution

    Participate in all areas of employee management

    Understand cost control and achieve individual sales goals

    Monitor prices and set rates for walk-ups

    Uphold company standards and processes

    Increase the market penetration of the branch and increase revenue

    Actively participate in the training, coaching, and mentoring of the Management Trainees, Rental Sales Agents, Customer Service Agents and all other staff

    Complete performance reviews on all employees and hold a meeting with the individual to discuss strengths and weakness

    Organize and facilitate weekly staff meetings to keep employees motivated and informed of business operations

    Complete sales calls with Management Trainees to further their development

    Handle or assist in the resolution of customer service issues if other staff members are unable to

    Likely to require at least 20% travel, some of which may be by airplane

    Perform other job duties as assigned to meet the business needs

    **Your Qualities**

    Bachelor's degree preferred with minimum of 3 years of work experience in sales and customer service and 2 years of supervisory experience preferred, OR In lieu of a Bachelors, minimum of 5 years work experience in customer service or sales, with 2 years as a manager in car rental

    Must be at least 21 and have a valid driver's license with a clean driving record

    Must have good supervisory and strong communication skills

    Exceptional interpersonal and relationship building skills

    Strong organizational skills with the ability to multi-task

    Ability to manage stressful or unusual situations to maintain good customer service

    Ability to work 40 hours per week including day and/or evening hours

    Must be willing to wear company uniforms

    Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

    Ability to communicate in other languages is a plus

    Sixt Rent a Car stands for exciting mobility and customer tailored solutions. We lead with innovation, high-quality customer service, premium products and a seamless rental experience. With nearly $3 billion in revenue and a presence in over 100 countries worldwide, it is no wonder we are a global leader in the car rental industry. In the USA, we are experiencing over 30% growth for the last several years, which provides great career opportunities in the future for the right candidates. Sixt hires with a focus on service-oriented, entrepreneurial team players, who are excited about interacting with customers and colleagues from all over the world. Sixt is more than just renting cars. We have a passion for style, technology, innovation, creativity and entrepreneurial spirit.

    **Compensation Benefits:** Paid vacation, medical, dental, vision and 401(k), Short Term Disability, Long Term Disability, Basic Life and Supplemental Life benefits and future growth opportunities within the company. **At Sixt, we pride ourselves on having an inclusive and unique environment. We are an Equal Opportunity-Affirmative Action Employer Minority / Women / Men / Disability / Veteran / Gender Identity / Sexual Orientation.** The information listed above is intended to describe the general nature and level of this position. Essential functions and responsibilities may change as business needs require. Your response to this advertisement may result in your consideration for employment with Sixt Rent a Car, LLC and its subsidiaries. Offers of employment will be made by Sixt rent a Car, LLC or any of its subsidiaries or brands. **Location:**

    Baltimore-Airport

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