- Foster the branch's culture that embodies the KN behaviors, expectations and build close and
meaningful working relationships across the KN organization. - Demonstrate agile mindset, embrace change, lead by example, listen attentively to understand.
- Manage working conditions to maintain a healthy and balanced work environment
- Communicate continually and frequently with employees at all levels.
- Listen and engage employees in two-way communication.
- Utilize multiple channels of communication - face-to-face, verbal, and written.
- Conduct team meetings, group meetings and regular check-ins.
- Communicate and translate the company's vision and targets.
- Bring the voice of the customer into the business, crossing BU & FU borders, enabling a One KN vision
and share of wallet focus across customer platforms. Be the 'face of the company' for customers of the
branch. - Focus on digital service to delight the customers, lead the uptake on digital engagement across the
portfolios - Embed a customer excellence culture across all the Branches and customer interactions
- Establish and maintain relationships with customers, be approachable to them.
- Deal with escalations to clients' satisfaction.
- Make sure that customer onboarding goes smoothly.
- Collect feedback, track customer satisfaction and apply lessons as needed.
- Achieve or exceed targeted customer retention percentages
- Position KN as employer of choice across the Country. Drive the human experience (eNPS/CARE)
- Be a strategic partner on HR topics, including assessment of existing key talent, identification of future
skill needs and standardized effective ways of working in HR delivery (bonus, salary, HR legal - requirements, KPI's) ensuring a deployed standardized HR process
- Hire the right people and ensure that accurate, fair and efficient hiring processes are in place.
- Make sure that new employees are properly on boarded to KN, the branch and their role.
- Provide feedback and work with low-performers to increase performance.
- Listen and engage employees in two-way communication.
- Utilize multiple channels of communication - face-to-face, verbal, and written.
- Conduct team meetings, group meetings and regular check-ins with direct reports.
- Communicate and translate the company's vision and targets.
- Cultivate individual development- develop every single person.
- Create an environment where all employees contribute to the organization at their full potential.
- Receive adequate training, by using KN's training programs.
- Engage in succession planning - help qualified personnel to pursue career opportunities within the
company. - Train and grow potential successors for this and other critical roles.
- Evaluate employees on a regular basis, through continuous feedback and the performance review
processes. - Make sure that employees are engaged and motivated.
- Be a role model for KN MyBehaviour
- Understand and own costs and profit drivers for the branch and how that contributes to broader commercial success
- Applies financial and risk assessment techniques to evaluate commercial opportunities
- Generates new profit making initiatives while applying risk and return criteria
- Engage in strategic planning of branch sales activities- together with PMs
- Ensure compliance with regional and national strategic objectives.
- Monitor market developments.
- Investigate what competitors in the local market are doing and decide how to position KN in the local
market. - Promote KN products and services in the local market.
- Be on the lookout for which markets and customers to target.
- Engage in acquisition of new customers.
- Remain involved in the generation and presentation of proposals to the top clients in your territory.
- Remain involved in the preparation and revision of RFCs.
- Make sure that CS staff engages in upselling and cross selling.
- Increase branch and business field conversion rates.
- Translate customer requirements into tasks, which the CCL can deliver to support exceptional customer
experience - Support the CCL's to capture feedback and help to resolve issues between OCC's and CCL's to ensure a
one KN approach - See where you can continuously streamline work processes and organizational structures across
divisions. - Deliver on organizational transformation initiatives, inclusive of sales, sea, air, road and customs 2.0.
- Monitor compliance with transition processes and customer implementation.
- Use technology to save time and cut costs whenever possible
- Investigate new technologies to improve work processes and to increase employee and customer
satisfaction. - Be familiar with city and state regulations.
- Safeguard personal files and attendance records.
- Protect the company's assets at all times.
- Conduct internal and external reviews of customer and supplier contracts.
- Deal with claims and insurance issues.
- Build relationships with suppliers and vendors, negotiate terms and monitor performance.
- Understand the BUs- activities, products, customers.
- Have a broad view of the branches' clients, looking across products.
- Encourage alignment of work processes and organizational structures, when suitable.
- Align leadership and management methods in the branch, ensuring consistency, fairness and equity.
- Make sure that the different departments and teams are aware of what others are doing, and the effects
they have on each other, on the branch and on KN. - Ensuring that the branch and it's organization follows the Code of Conduct and Catalogue of
Competence, well as other relevant guidelines - Human Resources compliance: responsibility that local, state and federal regulations are followed and
any violations or challenges are escalated to the Regional (NAM) office - Protect KN's interest at all times
- Local travel (10-15%) may be required and sporadic international travel upon various engagements and customer meetings.
- Apprenticeship / Vocational Course Leadership
- Bachelors / First University Degree Supply Chain Management
- Masters / Second University Degree Supply Chain Management
- Doctorate (e.g. PhD) Freight Forwarding
- Professional Certification Freight Forwarding
- MBA or equivalent Freight Forwarding
- Other Degree / Diploma Freight Forwarding
- Leadership Experience: Direct leadership 5 years
- Customer Management 5 years
- People Management
- Knowledge of KN operations, products, services and processes
- Customer Relationship Management
- Customer Satisfaction Management
- English Fluent
- German Advanced
- Spanish Advanced
-
Branch Manager
3 weeks ago
Clean Harbors Baltimore, United StatesClean Harbors in **Baltimore, MD** is seeking a Field Services Branch Manager to manage overall branch operations, including ensuring safe, cost effective, and efficient day-to-day management, as well as providing direction, growth and ensuring the success of the Company and its ...
-
Branch Manager
2 days ago
PNC Financial Services Group Baltimore, United StatesJob Profile · Position Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where ...
-
Digital Assistant Branch Manager
2 weeks ago
CFG Bank Baltimore, United States**COMPANY SUMMARY**: · CFG Bank, based in Baltimore, Maryland, is a leading financial institution serving the national healthcare and multifamily markets and the Mid-Atlantic region. As the 6th largest bank in Baltimore by deposits and the largest locally based, we've grown from ...
-
Optical Laboratory Branch Manager
1 week ago
The Walman Optical Company Baltimore, United StatesWe are currently seeking an experienced** Optical Laboratory Branch Manager **for our well-established Baltimore location. This is an excellent opportunity to join our team · Job Summary · Overall leadership and managerial responsibility for the efficient operation and production ...
-
Bilingual (Spanish)Branch Manager
1 month ago
M&T Bank Verified Company Baltimore, United States Full time $30,000 - $80,000 per yearOverview: · Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. Has personal production responsibility. · Primary Resp ...
-
Branch Manager
1 week ago
Clean Harbors Baltimore, United States· Clean Harbors in · Baltimore, MD · is seeking a Field Services Branch Manager to manage overall branch operations, including ensuring safe, cost effective, and efficient day-to-day management, as well as providing direction, growth and ensuring the success of the Company and i ...
-
Branch Manager
3 weeks ago
Hoist & Crane Service Group Baltimore, United States: Hoist & Crane Service Group is looking for an experienced Branch Manager to lead our team Branch Managers are responsible for: · Managing field and office personnel, with the support of the Regional Manager and Corporate Office · Growing branch profitability by providing the ...
-
Branch Manager
2 weeks ago
Kuehne + Nagel Baltimore, United StatesBranch Manager |United States | US2054480 · Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Baltimore branch is looking for a n ...
-
Branch Manager
2 weeks ago
Hoist & Crane Service Group Baltimore, United StatesJob Description · Job Description · For over 40 years, Hoist & Crane Service Group has been a leader in the industrial service industry. Safety is our top priority and our programs have been honored by the National Safety Council. Our culture strives to always operate within ou ...
-
Branch Manager
2 weeks ago
CareerArc Baltimore, United States: · For over 40 years, Hoist & Crane Service Group has been a leader in the industrial service industry. Safety is our top priority and our programs have been honored by the National Safety Council. Our culture strives to always operate within our 5 Marks of Safety, Integrity, R ...
-
Branch Manager
3 days ago
Kuehne + Nagel Baltimore, United StatesBranch Manager |United States | US · Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Baltimore branch is looking for a new Bran ...
-
Branch Manager
3 days ago
HEPACO Baltimore, United States**Join Our Team** · ???? Using any version of **Internet Explorer**, , , or . · **Job Details** · **Branch Manager (Fredericksburg) - (BRANCH MGR.19)** · This details all the information about the job posting. · Job Title · Branch Manager (Fredericksburg) · Location · Baltimo ...
-
Branch Manager
1 week ago
Kuehne + Nagel Baltimore, United StatesBranch Manager |United States | US2054480 · Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Baltimore branch is looking for a n ...
-
Branch Manager
3 weeks ago
ABC Supply Co. Baltimore, United StatesL&W Supply is a leading specialty distributor of drywall, ceiling tiles, steel framing and other building materials used by commercial and residential contractors. L&W Supply delivers the products and capabilities offered by a national distributor paired with the service and pers ...
-
Branch Manager
4 weeks ago
PNC Baltimore, United States**Position Overview** · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our ...
-
Branch Manager
2 weeks ago
Hoist & Crane Service Group Baltimore, United States: · Hoist & Crane Service Group is looking for an experienced Branch Manager to lead our team Branch Managers are responsible for: · Managing field and office personnel, with the support of the Regional Manager and Corporate Office · Growing branch profitability by providing the ...
-
Branch Manager
3 weeks ago
HEPACO Baltimore, United States**Join Our Team** · ???? Using any version of **Internet Explorer**, , , or . · **Job Details** · **Branch Manager (Fredericksburg) - (BRANCH MGR.19)** · This details all the information about the job posting. Job Title Branch Manager (Fredericksburg) Location Baltimore - Bal ...
-
Branch Manager
3 weeks ago
Sixt Baltimore, United StatesAs a Branch Manager, you will be responsible for the growth and profitability of your very own operation, while ensuring that we are providing first class experience. As an essential part of the team, you will be responsible for the development of your branch while driving profit ...
-
Branch Manager
1 week ago
PNC Financial Services Group Baltimore, United StatesJob Profile · Position Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture wher ...
-
Branch Manager
3 weeks ago
PNC Baltimore, United StatesPosition Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our em ...
Branch Manager - Baltimore, United States - Kuehne + Nagel
Description
Branch Manager |United States | US2054480Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Baltimore branch is looking for a new Branch Manager to join our team
YOUR ROLE
To lead, grow, develop people and delight customers both existing and new, creating and inspiring a culturethat enables KN to be the best place to do business with and to work.
YOUR RESPONSIBILITIES
We offer a great compensation package, medical, dental, and retirement benefits package, employee discounts, tuition reimbursement, excellent training programs and a dynamic global work environment.
ABOUT KUEHNE+NAGEL
With over employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
CONTACT
US Talent Acquisition
USA.Talent.-
