- Foster the branch's culture that embodies the KN behaviors, expectations and build close and
meaningful working relationships across the KN organization. - Demonstrate agile mindset, embrace change, lead by example, listen attentively to understand.
- Manage working conditions to maintain a healthy and balanced work environment
- Communicate continually and frequently with employees at all levels.
- Listen and engage employees in two-way communication.
- Utilize multiple channels of communication - face-to-face, verbal, and written.
- Conduct team meetings, group meetings and regular check-ins.
- Communicate and translate the company's vision and targets.
- Bring the voice of the customer into the business, crossing BU & FU borders, enabling a One KN vision
and share of wallet focus across customer platforms. Be the 'face of the company' for customers of the
branch. - Focus on digital service to delight the customers, lead the uptake on digital engagement across the
portfolios - Embed a customer excellence culture across all the Branches and customer interactions
- Establish and maintain relationships with customers, be approachable to them.
- Deal with escalations to clients' satisfaction.
- Make sure that customer onboarding goes smoothly.
- Collect feedback, track customer satisfaction and apply lessons as needed.
- Achieve or exceed targeted customer retention percentages
- Position KN as employer of choice across the Country. Drive the human experience (eNPS/CARE)
- Be a strategic partner on HR topics, including assessment of existing key talent, identification of future
skill needs and standardized effective ways of working in HR delivery (bonus, salary, HR legal - requirements, KPI's) ensuring a deployed standardized HR process
- Hire the right people and ensure that accurate, fair and efficient hiring processes are in place.
- Make sure that new employees are properly on boarded to KN, the branch and their role.
- Provide feedback and work with low-performers to increase performance.
- Listen and engage employees in two-way communication.
- Utilize multiple channels of communication - face-to-face, verbal, and written.
- Conduct team meetings, group meetings and regular check-ins with direct reports.
- Communicate and translate the company's vision and targets.
- Cultivate individual development- develop every single person.
- Create an environment where all employees contribute to the organization at their full potential.
- Receive adequate training, by using KN's training programs.
- Engage in succession planning - help qualified personnel to pursue career opportunities within the
company. - Train and grow potential successors for this and other critical roles.
- Evaluate employees on a regular basis, through continuous feedback and the performance review
processes. - Make sure that employees are engaged and motivated.
- Be a role model for KN MyBehaviour
- Understand and own costs and profit drivers for the branch and how that contributes to broader commercial success
- Applies financial and risk assessment techniques to evaluate commercial opportunities
- Generates new profit making initiatives while applying risk and return criteria
- Engage in strategic planning of branch sales activities- together with PMs
- Ensure compliance with regional and national strategic objectives.
- Monitor market developments.
- Investigate what competitors in the local market are doing and decide how to position KN in the local
market. - Promote KN products and services in the local market.
- Be on the lookout for which markets and customers to target.
- Engage in acquisition of new customers.
- Remain involved in the generation and presentation of proposals to the top clients in your territory.
- Remain involved in the preparation and revision of RFCs.
- Make sure that CS staff engages in upselling and cross selling.
- Increase branch and business field conversion rates.
- Translate customer requirements into tasks, which the CCL can deliver to support exceptional customer
experience - Support the CCL's to capture feedback and help to resolve issues between OCC's and CCL's to ensure a
one KN approach - See where you can continuously streamline work processes and organizational structures across
divisions. - Deliver on organizational transformation initiatives, inclusive of sales, sea, air, road and customs 2.0.
- Monitor compliance with transition processes and customer implementation.
- Use technology to save time and cut costs whenever possible
- Investigate new technologies to improve work processes and to increase employee and customer
satisfaction. - Be familiar with city and state regulations.
- Safeguard personal files and attendance records.
- Protect the company's assets at all times.
- Conduct internal and external reviews of customer and supplier contracts.
- Deal with claims and insurance issues.
- Build relationships with suppliers and vendors, negotiate terms and monitor performance.
- Understand the BUs- activities, products, customers.
- Have a broad view of the branches' clients, looking across products.
- Encourage alignment of work processes and organizational structures, when suitable.
- Align leadership and management methods in the branch, ensuring consistency, fairness and equity.
- Make sure that the different departments and teams are aware of what others are doing, and the effects
they have on each other, on the branch and on KN. - Ensuring that the branch and it's organization follows the Code of Conduct and Catalogue of
Competence, well as other relevant guidelines - Human Resources compliance: responsibility that local, state and federal regulations are followed and
any violations or challenges are escalated to the Regional (NAM) office - Protect KN's interest at all times
- Local travel (10-15%) may be required and sporadic international travel upon various engagements and customer meetings.
- Apprenticeship / Vocational Course Leadership
- Bachelors / First University Degree Supply Chain Management
- Masters / Second University Degree Supply Chain Management
- Doctorate (e.g. PhD) Freight Forwarding
- Professional Certification Freight Forwarding
- MBA or equivalent Freight Forwarding
- Other Degree / Diploma Freight Forwarding
- Leadership Experience: Direct leadership 5 years
- Customer Management 5 years
- People Management
- Knowledge of KN operations, products, services and processes
- Customer Relationship Management
- Customer Satisfaction Management
- English Fluent
- German Advanced
- Spanish Advanced
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Branch Manager - Baltimore, United States - Kuehne + Nagel
Description
Branch Manager |United States | US2054480Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Baltimore branch is looking for a new Branch Manager to join our team
YOUR ROLE
To lead, grow, develop people and delight customers both existing and new, creating and inspiring a culturethat enables KN to be the best place to do business with and to work.
YOUR RESPONSIBILITIES
o There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-Hybrid
ABOUT KUEHNE+NAGEL
With over employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
CONTACT
US Talent Acquisition
USA.Talent.-