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    Help Desk Engineer II - Tampa, United States - DART Tech

    DART Tech
    DART Tech Tampa, United States

    2 weeks ago

    Default job background
    Technology / Internet
    Description

    SUMMARY: The Help Desk Engineer Level 2 is responsible for second-tier support for PC and server hardware and software, mobile devices, firewalls, network services, and any other technical issues that might arise for our clients. The ideal candidate is enthusiastic, positive and possess great customer service skills.

    JOB RESPONSIBILITIES:

    Field incoming Help Desk requests via both telephone and work orders in a courteous manner.

    Provide Level 1 & 2 Desktop / Server support

    Work in fast-paced environment simultaneously handling multiple clients

    Troubleshoot a wide range of software applications

    Provide training and troubleshooting for Tier 1 support team

    Utilize RMM and PSA platforms to maximum efficiency.

    Maintain timely and accurate documentation of work performed.

    Participate in the On-Call Rotation

    Adhere to LSI company policies and best practices.

    MINIMUM QUALIFICATIONS:

    5+ years of technical experience working with small to large business environments

    Excellent customer service skills

    Knowledge of basic network protocols (TCP/IP, DHCP, DNS, VPN, SMTP, etc)

    Working knowledge of Active Directory, Terminal Services, Hyper-V and Office 365

    Able to lift 75 pounds (Servers, Computers, Network Hardware, Cabling, etc.)

    Ability to work independently within a team based environment

    Personal transportation and valid license required

    PREFERED SKILLS

    Desktop & Server Support OS Windows (All Versions)

    eFolder Backup and Disaster Recovery solutions

    SonicWALL / WatchGuard Firewalls

    PSA – ConnectWise

    RMM – LabTech



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