- Manage T&E Front Office operations within the country, and collaborate with T&E Operational teams, to ensure that the service is delivered and is consistent with service level agreements and performance indicators
- Be accountable for delivering high quality, cost efficient and timely customer service in alignment with T&E service catalog across Hubs and in collaboration with ABB's Business Areas
- Ensure compliance with internal guidelines and procedures and support ABB Integrity teams on possible compliance cases
- Represent the T&E organization within the country towards ABB Business Areas and Functions as the face to the customer
- Manage Business Areas demand, by addressing new requests and changes
- Manage escalations, issues and complex cases in collaboration with T&E Operational teams
- Track changes and create expertise on the legal environment and legislation in relation to T&E
- Ensure consistency and alignment between business lines and within the country on policy and process implementation and compliance
- Drive efficiency, standardization & harmonization and supports the development of consistent processes and practices, based on feedback
- Oversee T&E process performance and analyze T&E data, identify barriers for execution and implement improvements and identify and propose improvements
- Consult and communicates information regarding policies and standards on assigned processes to internal customers and end users as needed
- Manage implementation of systems, processes and policies to ensure that the end to end process is established, compliant and according to SLA (Service Level Agreement)
- Manage T&E projects scope, timeline, resources, vendors, governance and methodology
- Liaise with Third Parties and support T&E Operational teams managing vendors
- Manage merges, acquisitions and divestures programs in what regards with T&E for the country
- Support on continuous improvement and optimization initiatives
- Bachelor degree and 8 years of related experience or Associate degree and 10 years of related experience Or High School/GED and 12 years of related required
- Must have travel and expense experience, including SAP Concur
- Project management, change management or business transformation experience required
- Customer focus and problem solving skills
- Ability to liaise with operational teams, translating complex problems into actionable operational actions
- Fluent English, other languages are a plus
- Candidates must already have a work authorization that would permit them to work for ABB in the US
- Retirement plan
- Life insurance
- Disability insurance
- Healthcare plan
- Wellbeing program
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T&E Front Office Lead - Memphis, United States - Abb Holdings Inc
Description
T&E Front Office Lead - US
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
As a T&E (Travel & Expenses) Lead for USA (United States of America), you will be responsible for managing T&E Front Office operations within the country. You will have the possibility to work with all of our service lines which gives you great exposure to the end to end process of the T&E function. In this role, you will act as single point of contact for all travel and expense related matters.
This position reports to
T&E Regional Front Office Lead
Your responsibilities
ABB Drive Products is a technology leader serving industries, infrastructure and machine builders with world-class drives. With our products, global scale and local presence, we help our customers to improve energy efficiency, productivity and safety. Our people and culture are the foundation of our success. We all together make the difference for our customers every day. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at or by sending an email to US- Resumes and applications will not be accepted in this manner.
