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IT Manager - Greenwood Village, United States - VetJobs
Description
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years.
Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart NetworkTM.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.Department Summary
Our Technology teams challenge the status quo and reimagine capabilities across industries.
Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.
Job Duties and Responsibilities
The IT Manager position leads our frontline support staff who handle all technical related incidents/escalations reported by our dynamic employee workforce.
While leading this group, the IT Manager is responsible for setting the team vision/direction and development, managing resources and inventory, managing business and partner relationships, and working with internal stakeholders to deliver required solutions for a wide range of technical functions.
The ideal candidate will possess a strong understanding of IT infrastructure and operations best practices, including network infrastructure, Wireless/LAN connections, VPN, proxy/firewalls methodologies, and computer hardware/software.
Key Responsibilities
Provide business and technical thought leadership with a focus on continuous service delivery optimization and improvement
Cultivate strong cross-functional relationships within IT, other internal business partners, outside vendors, and executive teams
Manage regulatory audit processes that involves data, system controls/access, and security of all IT assets
Conduct regular one on ones with team members and conduct annual performance reviews
Manage Project/workload Intake and prioritization
Analyze current processes and procedures in order to maintain them or make recommendations to promote effective operations within and between departments
Creation of both written and verbal communication that includes, but not limited to: e-mail, procedural documents, processes, reports and presentations to a variety of audiences
Lead and/or coordinate large group activities (training, face-to-face or virtual meetings, project intake, etc.) including, but not limited to, executive leadership, IT or business partners, vendors and team meetings
Provide and speak to strategic metrics that relate to open items, issue resolution/ analysis, and forecasting - Maintain weekly/monthly key operational performance metrics related to incidents, hardware, cost-savings opportunities, and ad-hoc analysis for escalations
May be responsible for on-call duties and response to emergencies on-site as needed
Skills, Experience and Requirements
Education and Experience:
Bachelor's degree (B. A.) from four-year college or university; or two years related experience and/or training; or equivalent combination of education and experience
2+ years experience supporting infrastructure operations in an enterprise environment and seen as the go-to expert in an area of specialization with an increasingly strategic mindset (2 years of management or supervisory leadership experience is a plus)
Skills and Qualifications:
Ability to effectively present information and respond to questions from stakeholders across the organization
Highly-developed analytical, problem solving, and project management skills
Excellent written and verbal communication skills including presentation and interpersonal skills
Displays strong initiative for anticipating and meeting business demands, an ability to thrive in a fast-paced and uncertain environment, a high level of intellectual curiosity, and a focus on generating results
Self-motivated with a strong desire to seek the source of a problem and the capability to ask the questions necessary to identify the root cause
Ability to create and maintain process various documentation/procedures for internal team, support team, end users, and executive leadership
Ability to read, analyze and interpret general business/technical forums, industry news, and technical procedures
Ability to prioritize, organize, meet deadlines and target completion dates
Salary Ranges
Compensation:
$83,160.00/Year - $136,625.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan
