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    Senior Customer Service Representative - El Paso, United States - HCL Technologies

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    Description

    Job Description (Posting).


    Senior Customer Service Representative (1.) AttendanceorLogin HoursorUnsechduled LeaveorSLA targets as per defined by the process (2.) Improving skill level throughSelf development or nominating training programsSkill reverification Tests (3.) Meet the defined Quality Scores.

    Innovation and Process Improvement (4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team (5.) To consistently meet or exceed CSAT parameters as defined for the process.



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