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    Customer Service Representative - El Paso, United States - Million Air

    Million Air
    Million Air El Paso, United States

    1 week ago

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    Description
    Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 in you? Interested in a complete benefits package including medical, dental, vision, and paid time off, along with competitive pay?


    Then you will love being a valued part of our award-winning team The Customer Service Representative plays a vital role to our daily operations and will provide an elite level of customer service to crew and passengers by providing everything they need to have an extraordinary stay, including a warm welcome and concierge service.

    The Customer Service Representative will also collaborate with ground personnel to ensure all ground services are completed and invoiced.


    Celebrating our passion for aviation and providing extraordinary customer experiences, Million Air services private aircraft as well as military and commercial aircraft.

    We thrive in a team environment to live our motto of " We are Ladies and Gentlemen, serving Ladies and Gentlemen." We are seeking extremely talented employees to contribute to Million Air's vision to be the premier, worldwide, industry leading aviation service provider.


    Responsibilities and Duties of the Customer Service Representative:
    Greet customers in a friendly, professional manner

    Provide concierge services to pilots and customers including making reservations as required

    Invoicing for services rendered to customers and pilots

    Record customer preferences in Million Air internal system

    Proactive preparation for all incoming aircraft

    Provides timely feedback to the company regarding service failures or customer concerns

    Partner with line service team to meet and exceed customer's service expectations

    Keep hospitality bar stocked with snacks and beverages

    Maintain neat work area at all times to include front desk, lobby, and all FBO amenities

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Competencies

    Customer focus- naturally outgoing/extroverted

    Communicate with customers and employees in person, on phone, and through radio communications

    Strong computer skills including Microsoft office products and point of sale programs

    Basic mathematical knowledge

    Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)

    Bi-lingual preferred

    Reporting Relationship

    This position reports to the Customer Service Manager.

    Work Environment


    This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:

    Must be able to lift 25 pounds

    Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers

    Possible exposure to hazardous noise levels, chemicals, fumes, and machinery

    Position Type and Expected Hours of Work

    This is a non-exempt position

    This position includes shift work which requires working evenings and weekends, and on scheduled company holidays.

    Travel

    No travel is expected for this position.

    Education, Experience, and Eligibility Qualifications

    Customer service experience preferably in the service industry

    High School Diploma or equivalent

    Entry level position

    Ability to work evenings weekends, and holidays

    Acceptable driving record

    Ability to pass a background check

    Zero tolerance drug free employer includes pre-employment and random screening

    AAP/EEO Statement

    Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled

    Other Duties


    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.

    Duties, responsibilities and activities may change at any time with or without notice.
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