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    Customer Service Representative - El Paso, United States - Insight Global

    Insight Global
    Insight Global El Paso, United States

    1 week ago

    Insight Global background
    Description


    An employer is looking for a Customer Service Representative in the El Paso areaThis person will be corresponding on the online chat portal, they may answer general inbound and, when needed, places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention.

    Takes care of inbound messages and calls and emails relating to general payroll inquiries.

    Follows basic procedures and scripts, using fundamental knowledge to navigate company's customer information systems and/or order system along with a basic knowledge of the company, services, and products.


    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

    We are an equal opportunity/affirmative action employer that believes everyone matters.

    Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

    If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
    .

    Required Skills & Experience

    2-3 years of customer service experience

    Experience multi-tasking in chat function or via phone

    Must be empathetic - do not want individuals who come from transactional csr roles

    Professional

    Sharp with great written and verbal skills

    Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

    Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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