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    Risk Analyst I - Plano, United States - AMISEQ

    AMISEQ
    AMISEQ Plano, United States

    2 weeks ago

    Amiseq background
    Description

    Top 3 skills:

    (1) fraud review background / KYC / underwriting background

    (2) customer service

    (3) attention to detail

    Overview:

    • The Fraud Disruption Team is seeking a highly skilled and engaged individual with a passion for customers and staying one step ahead of losses.
    • The ideal candidate should have a solid understanding of risky behaviors and patterns, chargebacks, and financial records, such as invoices, balance sheets, and bank statements.

    Primary Responsibilities:

    • Applies defined procedures to independently investigate, analyze, and resolve queued fraud and financial risk issues.
    • Works with limited instructions on defined risk cases.
    • Makes outbound calls to customers to validate payment transactions.
    • Writes complete, succinct and accurate case notes.
    • Provide empathetic, accurate, and efficient resolutions to very complex and escalated customers.
    • Handles questions or escalations on suspected fraud from other business units.
    • Allowed discretion in waiving specific company policies such as pricing and timing.
    • Maintains or exceeds established standards for investigation procedures.
    • Works on special projects as needed
    • Takes feedback recommendations on process improvements, while also identifying areas where improvement is needed and contribute to make necessary changes.
    • Escalates infrequently and only for the most complex, unknown issues.
    • Works with team to share best practices and idea on fraud prevention techniques

    Required Experience:

    • Experience in risk mitigation within the payments industry (2-4 years preferred) with the ability to identify the behaviors and signs of risky financial transactions or accounts.
    • Excellent research and investigative skills.
    • Proficient use of technology with exceptional internet research skills.
    • Ability to make independent and sound decisions and think on your feet in a dynamic environment.
    • Ability to partner and work seamlessly across the team to effectively document and share problems, opportunities, and solutions.
    • Ability to successfully manage time to meet tight deadlines.
    • A self-starter who works independently and resolves issues with minimal supervision.
    • Excellent interpersonal, written, and verbal communication skills.
    • Communicates (verbal and written) complex issues in ways that the customer easily understands and can successfully apply the solution.
    • Ability to manage multiple priorities in fast-paced, high-volume environment
    • Working knowledge of Microsoft Office suites (Word, Excel, PowerPoint) and/or Google Suite (Docs, Sheets, Slides)
    • Positive attitude and team player who demonstrates client's values.
    • Enjoys staying on top of breaking fraud schemes/ trends.
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