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    Risk Analyst - Plano, United States - Amiseq Inc.

    Amiseq Inc.
    Amiseq Inc. Plano, United States

    2 weeks ago

    Default job background
    Description

    Duties:

    Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.
    • Applies defined procedures to independently investigate, analyze, and resolve queued fraud and financial risk issues.
    • Makes outbound calls to customers to validate payments transactions.
    • Writes complete, succinct and accurate case notes.
    • Reviews other risk agent's work to either approve or provide feedback.
    • Provides empathetic, accurate, and efficient resolutions to the most complex and escalated customers.
    • Handles questions or escalations on suspected fraud from other business units.

    Skills:

    • Must be able to work overtime as well as Saturdays and most holidays.
    • Experience in risk mitigation within the payments industry (3-5 years preferred) with the ability to identify the behaviors and signs of risky financial transactions or accounts.
    • Ability to make independent and sound decisions and think on your feet in a dynamic environment.
    • Data entry skills
    • Knowledge of fraud behaviors, financial risk, and credit card disputes to understand potential Merchant risk behaviour.
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