- Applies defined procedures to independently investigate, analyze, and resolve queued fraud and financial risk issues.
- Makes outbound calls to customers to validate payments transactions.
- Writes complete, succinct and accurate case notes.
- Provides empathetic, accurate, and efficient resolutions to very complex and escalated customers.
- Handles questions or escalations on suspected fraud from other business units.
- Allowed discretion in waiving specific company policies such as pricing and timing.
- Maintains or exceeds established standards for investigation procedures.
- Works on special projects as needed.
- Takes feedback from recommendations on process improvements, while also identifying areas where improvement is needed and contributes to make necessary changes
- Escalates infrequently and only for the most complex, unknown issues.
- Works with team to share best practices and ideas on fraud prevention techniques.
- Experience in risk mitigation within the payments industry (2-4 years preferred) with the ability to identify the behaviors and signs of risky financial transactions or accounts.
- Excellent research and investigative skills.
- Proficient use of technology with exceptional internet research skills.
- Ability to make independent and sound decisions and think on your feet in a dynamic environment.
- Ability to partner and work seamlessly across the team to effectively document and share problems, opportunities, and solutions.
- Ability to successfully manage time to meet tight deadlines.
- A self-starter who works independently and resolves issues with minimal supervision. Excellent interpersonal, written, and verbal communication skills.
- Communicates (verbal and written) complex issues in ways that the customer easily understands and can successfully apply the solution.
- Ability to manage multiple priorities in fast paced, high volume environment Working knowledge of Microsoft Office suites (Word, Excel, PowerPoint)
- Enjoys staying on top of breaking fraud schemes/ trends. CFE certification is a plus
- Must be able to work overtime as well as Saturdays and some holidays
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Risk Analyst - Plano, United States - Motion Recruitment
Description
Our client, an American multinational business software company is looking to hire a Risk Analyst to join their team in Plano,Texas
*** This is a 3 month contract with the opportunity to extendor convert***
Responsibilities:
Qualifications: