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    Risk Analyst - Plano, United States - Motion Recruitment

    Motion Recruitment background
    Accounting / Finance
    Description

    Our client, a leading financial software company, is looking for a Risk Analyst to join their team on a hybrid schedule in Plano, TX.

    **This is a 6 month contract with the potential for extension or conversion**

    Responsibilities

    • Applies defined procedures to independently investigate, analyze, and resolve queued fraud and financial risk issues.
    • Works with limited instructions on defined risk cases.
    • Makes outbound calls to customers to validate payments transactions.
    • Writes complete, succinct and accurate case notes.
    • Provides empathetic, accurate, and efficient resolutions to very complex and escalated customers.
    • Handles questions or escalations on suspected fraud from other business units.
    • Allowed discretion in waiving specific company policies such as pricing and timing.
    • Maintains or exceeds established standards for investigation procedures.
    • Works on special projects as needed
    • Takes feedback recommendations on process improvements, while also identifying areas where improvement is needed and contribute to make necessary changes.
    • Escalates infrequently and only for the most complex, unknown issues.
    • Works with team to share best practices and idea on fraud prevention techniques.

    Skills:

    • Fraud review background / KYC / underwriting background
    • Customer service
    • Attention to detail
    • Solid understanding of risky behaviors and patterns
    • Chargebacks and financial records, such as invoices, balance sheets and bank statements.

    All applicants must be authorized to work in the United States on a full time basis now and in the future.


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